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No Network Interfaces Are Available

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Beginner
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I am getting a "NO network interfaces are available" when I run the boot disk in some new Dell Optiplex 7440 AIO computers. The network adapters in these units are identified by Windows 10 as Intel Ethernet Connection I219-LM.

I am running the newest version of Snap Deploy 5.

Is there a fix for this?

Thanks!
 

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Beginner
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#1

You can fix this by yourself by creating a WinPe Image where you add the Drivers you need, you just have to choose the right Driver, depending on which PE Version you are using. If you use the standard options from the Acronis PE Tool it will create a Windows 8.1 based Image, so you should add Windows 8.1 Drivers. 

Image Deployment works fine for me with this, only Image Creation is causing annoying Problems with accessing the Snap Deploy Server. 

 

Regular Poster
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#2

Hello,

Fabian S. is right. Acronis WinPE media can be used instead of the Linux-based.

Also, if you have old build installed (1416), I'd recommend you to update it to the latest one (b1656).

Best regards.

Beginner
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#3

Hello,

I have exactly the same Problem. Uploading the PE-Image with the current drivers won`t work for me; still no network available in SD5 :-(

Its a standard Intel Chip (i219). Why don`t Acronis integate this in periodical updates for Snap Deploy? At least for the most popular NIC used by the big OEMs (Dell, HP, Lenovo)....

Beginner
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#4

Hi Stefan,

i am using the WinPE 4 Files from the ADK to create the PE Media and i have integrated the 20.4 Network Drivers from Intel for the i219. 
The Media is getting quite large, due to nearly 100 *.inf Files added (x86 and x64), a lot of them may be useless but hopefully this will work with most Desktops/Notebooks. 

So maybe you give it a try with WinPe 4 and Windows 8 NIC Drivers. 

 

Kind regards

Beginner
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#5

I do it with Windows 7 and its AIK. And this does not work....

I will try to use Window 8 or 10 with AIK to test it.

Beginner
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#6

Hmm... no success with Windows 10 and ADK... curious....

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#7

Hello, Stefan

Did you try to add x86 and x64 drivers for your NIC? 

If yes, then probably the drivers are not supported by that version of WinPE.

Do the drivers work in the manually created WinPE

 

Best regards.

Beginner
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#8

Hi Alexander,

News: No it works. Don`t know why... I cannot see the Network, but I can type in the path and then it works.

 

 

Forum Member
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#9

I am having the same issue. I am booting into an ISO created in Snap Deploy 5 using the Win AIK 3.1 kit. I have added every possible Win 7 Pro 64 bit Realtek network driver known to man to no avail. The PC is an HP Prodesk 400 G2 Mini. I can get the network interface no problem on Prodesk 600 G2 Minis but this one flat out refuses to show an interface. I am starting to wonder if this is a Win PE 3.1 issue. Is there a log file created on the Snap Deploy server that may hold more information as to why the network port is not able to be connected to? I have attached a picture of the screen. 

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#10

Alexander,

If I have checked the box in Acronis to create 64 bit ISO, it would not do any good to add 32 bit drivers correct?

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#11

Jason, that is correct - 64-bit WinPE must use 64-bit drivers.  FYI, you can uninstall the current Windows ADK (4.0 / 5.0 - whatever version you have now), and manually download the Windows 10 ADK instead.  Once installed, Acronsi will use that and the drivers should automatically be there then.  Links to all Windows ADK versions direct from Microsoft are in my signature below.

Also, in situations like this that is related to networkign, I have saved myself time and headaches by purchasing some cheap USB 3.0 to ethernet adapters from Amazon.  They use the same generic hardware (doesn't really matter which ones you get) and will work win the Linux version of all Acronis bootable media (Snap Deploy, ATIH, Workstation 11.7, etc).  If you deploy a few systems a week or more, these are well worth the money in the long term.

This is just one example - doesn't matter which one (just get USB 3.0 and gigabit ethernet)

Network Adapter, Anker USB 3.0 to RJ45 Gigabit Ethernet Adapter Supporting 10/100/1000 bit Ethernet

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#12

Thanks for the info Bobbo. I am going to use your tut on DISM. I have never used it before but was looking for a way to do offline driver injection rather than creating new master images. Thanks for the link and info on the adapter, never thought about trying that. Does the Anker adapter you linked require a driver for it to work? Thanks again for the help.

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#13

The adapters do require drivers but they are plug and play - nothing special to download and/or install, I think that's why they work across all of the Linux bootable media versions so well. 

The WinPE guides are from Mustang, but they are very good and detailed.  DISM commands are pretty straightforward, there's a good link from Microsoft too:

https://technet.microsoft.com/en-us/library/hh825070.aspx

DISMGUI is a free Gui based version of the tool as well, and it is very eay to use. 

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#14

Quick update: Bobbo, I uninstalled the winpe 3.1 aik and installed the Win 10 adk. When i open Snap Deploy to create a custom WIM file, the option to automatically create is greyed out. If i browse to the winpe.wim file manually, i get an error that says Acronis could find no source for patching. It looks like beta 1656 is not compatible with Win 10 adk unless you know of a way to make it work?

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#15

I will have to double check.  I'm pretty sure I made my winPE with win 10 ADK.  Probably won't get a chance to verify tonight though. 

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#16

Ugh. This is aggravating. Since I could not get acronis to work with the Win 10 ADK, I installed the Win 8.1 ADK since I am still trying to get this network adapter issue resolved. I created a custom ISO with Acronis and the Win 8.1 ADK. I ISO to USB to create a bootable flash drive and upon trying to boot, I get this error every time (see attached). I tried using the Microsoft tool Win 7 USB DVD download tool and it errors before even finishing the process to create a bootable flash drive. My last resort is to use a usb 3.0 to ethernet suggested by Bobbo. 

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#17

Jason,

My apologies, I steered you wrong. I did have a chance to test and I too am unable to use the Win10 ADK to create WinPE media with Snap Deploye PE media builder - I tried everything I could think of to get it work with standard ADK commands, changing boot.wim, extracting folders, etc, but it's an obscure "access denied" message which makes think that Acronis just doesn't want to use it because it's not ADK 5 (8.1/8/7) or earlier.  Looks like I must have created my Snap Deploy WinPE with ADK 5.0 instead.  

So, I'm guessing you have to still use Win ADK 5.0 to create the media (USB drive would be preferred so you can modify the .WIM to inject drivers with DISM GUI or the actual WinADK command line, use a USB 3.0 to ethernet adapter, or, attmept to use something like PENetwork stand-a-lone application (download and install and just copy the directory to your thumb drive with your bootable Acronis media.  When the PE starts up, use command line to navigate to the penetwork.exe (which would be a different drive letter though) and launch it and that may get you networking that way instead). 

Injecting drivers with DISMGUI is pretty easy so that may be the best way for now.

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#18

Bobbo,

Thanks for all your help and replies. It is a major blessing to have someone with your knowledge to bounce ideas off of. Please bear with me as getting Snap Deploy 5 up and running in my organization was my first dive into the imaging world. I failed to get GHOST working due to driver issues and ended up turning to Snap Deploy and so far it has been fairly user friendly. That being said, the only way I know to create ISOs or WIMs is within Acronis PE Builder. I have never used Windows AIK or ADKs before to create a custom WinPE image. So I guess you lost me a bit on the use WinPE 5.0 to create a bootable flash drive part. If you do that, the Snap Deploy agent will not be there and point to the imaging server correct? I do not have a true PXE setup. Basically, I use a Snap Deploy server pc, and I boot my image clients into the Linux based agent with a flash drive which of course points to my prespecified server ip. I will Google for a tutorial on creating a bootable flash drive with WinPE 5.0 but I am wondering how the Snap Deploy integration happens using this method? Also, I ordered 2 of the Anker adapters you specifed to test with on the HP PRodesk 400 that started this nightmare. I will report my results. Thanks again for all your help. It is greatly appreciated.

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#19

Jason,

Yes, this is a problem with the Linux bootable media when drivers are missing as there's no way (that I know of) to add drivers to it so we have to wait for Acronis to update them.  The WinPE is pretty easy to do this (once you know how), but unfortunately the WinPE of SnapDeploy doesnt' have the "stand-a-lone" utility in it either and I have no idea why - I'm hoping they will add it at some point but have been told it is "by design", which doesn't make too much sense to me since ATIH 2016 and Acronis Workstation 11 both have create and recovery tools in UNIX and WinPE.

I think those adapters will suit you just fine and keep things simple for you.  At least until we see updated drivers in the Linux boot disk or they add stand-a-lone into the WinPE media. 

As for creating a USB bootable drive for Linux or WinPE, you just need to have a USB drive plugged in at the time of build and it should detect it.  The USB be drive must be removable though (most flash drives are - SanDisk has some that are not... a usb hard drive in an enclosure is still considered "fixed" so won't show up).  Essentially, the resulthing thumb drive will be bootable and contain the boot.wim file that you're used to seeing or that is make on the bootable .iso.  I just like having thumb drives instead of disks as you can still add other things to them (like portable apps).  See screenshot for th eWinPE PE builder with my thumb drive as a valid destination.

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#20

Well I am happy to report, thanks to the help of Bobbo_3C0X1 and hours of troubleshooting I have solved my issue with the HP Prodesk 400. I ultimately created a bootable flash drive using snap Deploy and Windows 8 ADK. I did not create an ISO and brun to flash drive with ISO to USB like I was doing to begin with. Not only did the flash drive boot this time, but I am now pulling an ip address. 

Beginner
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#21

I have had simular issues along these lines with the intel i219-lm nic. I can successfully PXE boot, only to be told i have no network device... (how did i connect if i have no network device?). DeplyPEbuilder that comes with the latest SnapDeploy build does not work with ADK 10... access denied message... I finally was able to image the device using a usb to ethernet adaptor, but i don't see this as an ideal solution. Making and configuring WinPE media is still a bit of a mystery to me... everyone says i need to be using them, but the only tool i have to build one doesn't work... 

Thanks

 

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#22

Rick - PXE boot uses different drivers to start than when booted into either Linux or Windows PE - I'm not sure which driver that one uses, but it's an older hardware level driver straight from the bios.  Once booted into the Acronis envrionment though, it then relies on whatever drivers are in the Linux or WinPE media.  I am anxiously waiting for WinPE 6.0 (ADK 10) support as well.  I'd also hope that the default Linux Media would bring some newer driver support for NIC's and NVME PCIE-hard drives too.

Your WinPE does not have to match the version of the OS installed - it just needs the necessary drivers to find your NIC, hard drive and storage controllers.  So, if all 3 of those have Win 8 or Win 7 driver support, build your WinPE with ADK 5.0 instead, but you may have to add the specific drivers afterwards.  DISMGUI provides an easy way to do this (for the most part), once your WinPE has been created (you need to be able to work with the Acronis boot.wim file though so suggest making a bootable USB drive instead of an .iso so you can easily copy and paste the boot.wim to work with it with DISM GUI or the Win ADK commands

https://downloadcenter.intel.com/product/71307/Intel-Ethernet-Connection-I218-LM

DISM GUI

Add and Remove Drivers to an Offline Windows Image

 

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#23

Looks like a new version has been released!  This might be the update we're looking for regarding the updated driver support.

https://forum.acronis.com/forum/115331

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#24

I updated to the new version and I can confirm I am now able to use Win 10 ADK. I will further test and report back.

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#25

I have same issue with Dell Optiplex 7050 with i217lm. I do not want to make a special boot media and load all sorts of software on my system, I just want Acronis to work as expected. I cannot restore my system. If I create bootable media from the system I want to use it on, it should work. I even added the network drivers during the boot media creation. Using Acronis Backup Advanced 11.7.50064

Beginner
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#26

It 2019 and this is still a problem for Acronis. SAD

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#27
TucsonPC wrote:

I have same issue with Dell Optiplex 7050 with i217lm. I do not want to make a special boot media and load all sorts of software on my system, I just want Acronis to work as expected. I cannot restore my system. If I create bootable media from the system I want to use it on, it should work. I even added the network drivers during the boot media creation. Using Acronis Backup Advanced 11.7.50064

Hi!

This particular discussion is related to Acronis Snap Deploy 5, however the suggestion would be the same.  

We're constantly updating our Linux-based bootable media with the available drivers, but there is no simple way to inject 3rd-party Linux drivers into Acronis bootable media environment, since it's built on specific vanilla Linux kernel and drivers should be applicable to this kernel. To get there we usually look for the sources of the required drivers and use these sources to build these drivers for our kernel. This can be done by contacting our support team with details of the particular device (PCI ID of it or system report from the affected system) which cannot be recognized.

The WinPE-based solution would use Windows drivers for the device which you can add by yourself while creating the WinPE media, so it's an easier and more straightforward approach.