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PXE Boot not working

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Beginner
Posts: 1
Comments: 2

Hello Everybody

I've got a question for the PXE Boot in Acronis Snap Deploy 5. We've got an Windows Server 2019 running Acronis Snap Deploy 5. Nothing else is installed on this Server. We've got a little Issue with the PXE Boot.

Before we turned this Server on we had a other Server running Acronis Snap Deploy, on this Server we had no issues with Booting on PXE. When the Acronis Boot Menu showed up and we selected the Agent we've got a Black Screen.

After that we build a new Virtual Server running on Azure to install Snap Deploy. We migrated everything from the old Server to the new one without any issues. 

Our Problem is that on the new Server, the Clients don't even access to the Snap Deploy PXE Server. When we boot our Clients from the Network, the TFTP is loading and comes back with an error. We also put the Entrys for #66 and #67 on our DHCP / DNS Server correctly (IP-Adress is hidden on the Image, but it is the correct one, trust me :D). 

 

Nothing else is running on the Snap Deploy Server, no Service is using the Port 69. Just a Windows Server 2019 with Acronis Snap Deploy 5 installed on it.

I've read that this Problem can cause when WDS is installed on the same Server. It isn't so i've got no Idea how to fix this.

I would appreciate it, if someone could help me out in this Situation.

 

Thank You very much, See you soon Acronis Community 

0 Users found this helpful
Beginner
Posts: 1
Comments: 2

Here you've got the Error-Message when i try to boot from PXE

 

Forum Moderator
Posts: 112
Comments: 4331

Hello Dieter,

welcome to Acronis forums! Here what I've found regarding this issue

2729: Acronis PXE Server Conflicts with Broadcom ASF IP Monitor Service

47134: Acronis Backup: Troubleshooting PXE Booting Issues (check out the Error part)

https://forum.acronis.com/forum/acronis-snap-deploy-5/tftp-open-timeout

Let me know, if it helps

Beginner
Posts: 1
Comments: 2

Hello Ekaterina

 

Thank you for the reply, it didn't help. I've seen these links and already did everything that is written there.

 

Is there any other option?

 

Forum Moderator
Posts: 112
Comments: 4331

If the issue still persists, then it needs to be investigated with the help of our support team, who can collect the diagnostic information from your environment including the network logs and conduct the more in-depth analysis.