Skip to main content

Realtek Driver Isssue

Beginner
Posts: 3
Comments: 5

Hello everybody,

yesterday after the deployment of Windows 10 Professional (x64) on a new laptot, i found a problem with Realtek HD Audio Controller drivers.

The laptot is an Asus X550LD, and even installing the downloaded drivers from the asus official site the problem persisted (only for the audio while the other drivers have been installed correctly).

In a second moment, trying to figure out the problem, i've distributed with clonezilla a master image created on the same virtual environment of the first Acronis image distributed but the problem did not occur.  The only differences between the two images is that are the second image was created with Micrsoft sysprep and acquired with clonezilla, while the first image was create and acquired directly with Acronis Master Image Creator and deployed with Universal restore.

Have you received similar feddback in the past? Have you any suggestions to solve this problem?

Forum Hero
Posts: 45
Comments: 6761

I've seen it before too, and would go into the registry and make the change.  I don't know why it happens on some deployments and not others, but what seems to happen on some systems is not a driver issue, but it actually shows up in device manager as "failed to start" which prevents the driver from loading.  Just curious, but see if 1 of these gets the audio to work (as a work-a-round).

01) HKEY_LOCAL_MACHINE\SYSTEM\controlSet001\Services\HDAudBus

Modify REG_DWORD "Start" and set it to 3

Go back into computer management >>> device manager and uninstall the "high defintion audio controller"

Scan for hardware changes and it should pick up the generic driver and audio should work again.  

----------- OR -------------

02) https://www.drivereasy.com/knowledge/fix-sound-issue-this-device-cannot-start-code-10/   (Once removed, then delete the driver and reinstall and see if that helps.)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

in the right pane, righ-click UpperFilters
If you do not see UpperFilters there, find and right-click LowerFilters. (Note: If you do not see the UpperFilters or LowerFilters registry entry, this method is not for you.)
Click Delete on the context menu.

When you are prompted to confirm the deletion, click Yes.  Restart the PC

_________________

Of course, that doesnt' solve the issue as to why it happens, but if you can repeat it on the same image deployment, I would open a support case with Acronis and provide this information - especially if one of them fixes the issue after deployment.  

Also, for my own testing, this is what I'd do...

Take the same sysprepped system that works with Clonezilla and take an image of it with Snap Deploy Image Creator.  Then push it to the same trouble hardware with Snap Deploy WITHOUT the universal deployment and see if the same audo behavior occurs or not.  

If not, take the same sysprepped image and then deploy with Snap Deploy and run univesal deploy and see if the audio works with the sysprepped image.  If it works with sysprep first, but not without using sysprep, you have a work-a-round.  If neither works, this is definitely something Acronis should look into more closely.

Beginner
Posts: 1
Comments: 1

Thanks for the soulotion N01, it worked for me and saved the day!

In reply to by Bobbo_3C0X1

Beginner
Posts: 1
Comments: 9

This helped me as well. Thanks.