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Snap Deploy 5 server update problem

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Beginner
Posts: 2
Comments: 1

Hi, few months ago I updated my Snap Deploy 5 server from version 1660 to 1749

 Everything went OK, but now when I try to update from 1749 to 1761 I'm getting an error when trying to update PXE Server module. (License server and OS deploy server have been updated correctly)

 The problem seems to be that the installed version of PXE Server is in Spanish, and the update I'm trying to apply is in english... I started the research and then realised what happened:

 My software on version 1660 was in spanish. When I applied the update to 1749, I did with the english patch.  It worked correctly, not giving me any language issue. Just tell me that the update was done:

Acronis Snap Deploy 5 License Server 5.0.1660 -> 5.0.1749
Acronis Snap Deploy 5 OS Deploy Server 5.0.1660 -> 5.0.1749
Acronis Snap Deploy 5 Management Console 5.0.1660 -> 5.0.1749

 

The point is that it didnt just update the program, it made a new install, and now my system has two Acronis product installed with different versions:

Acronis Snap Deploy 5 License Server 5.0.1660 in Spanish

Acronis Snap Deploy 5 License Server 5.0.1761 in English

Acronis Snap Deploy 5 OS Deploy Server 5.0.1660 in Spanish

Acronis Snap Deploy 5 OS Deploy Server 5.0.1761 in English

Acronis Snap Deploy 5 Management Console 5.0.1660 in Spanish

Acronis Snap Deploy 5 Management Console 5.0.1749 in English

 

PXE Server 41.0.72 in Spanish.

 

Now I can't follow with the software updates, if I use the English 1761 package it fails at PXE Server install due different languages.   If I use the 1761 Spanish package it asks me to use the english file as it detects english setup.

 

Should I remove the spanish packages including PXE Server and then reinstall it with the english package?  Would I lose my configuration?

 

Thank you.

0 Users found this helpful
Beginner
Posts: 2
Comments: 1

Can anyone help me please?

Forum Moderator
Posts: 228
Comments: 6879

Hello Ana,

at this point it's better to reinstall the software from scratch using the correct installation file. Follow the steps from https://kb.acronis.com/content/40366 to remove the software completely. 

There is no option to export the settings in the product, however here the locations where configuration files are stored: 

\Documents and Settings\All Users\Application Data\Acronis\DeployServer\Configs\  - here you'll find the deployment templates 

Acronis Snap Deploy Server stores all data about machines in a SQLite database which is located in

  • Win Vista/7/8/10: C:\ProgramData\Acronis\DeployServer\Database
  • Win XP: C:\Documents and Settings\All Users\Application Data\Acronis\DeployServer\Database