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External USB HDD Seen as Fixed Disk

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Beginner
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I am new to ASD and I am attempting to perform a standalone deployment. I am able to boot into the environment using a USB key. I have a Samsung USB SSD connected to the computer as well, it contains the image. On the image selection screen I can see the Samsung SSD but cannot pull an image off it, either it will not recognize the image is there or it says there is an issue with it being a fixed disk.

Any ideas?

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Forum Moderator
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Hi!

Thank you for your posting! Please validate the image to make sure it is not damaded https://www.acronis.com/en-us/support/documentation/ASD6/index.html#134…  If possible, try placing an image onto a different supported media (list of the supported locations is available here https://www.acronis.com/en-us/support/documentation/ASD6/#53696.html)

If the issue still persists, I'd recommend raising a support ticket, so that our engineers can continue investigation.

Beginner
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Hi. Thanks for your reply. We tried a couple of different eternal USB SSD drives and find the functionality very hit or miss. There seems to be no consistency to having the drive work or fail. We have tried two different models with the same results.

Is there a list of supported equipment for this process?

Sincerely,

Hunter

Forum Moderator
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Hunter French wrote:

Is there a list of supported equipment for this process?

No, there shouldn't be any limitations in regards to the models. Probably, the root cause lies somewhere else. We'd recommend checking with the latest build of Acronis Snap Deploy 6 and if the behavior reproduces, raising a support ticket for the more in-depth investigation.

Beginner
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I actually found that the Samsung external SSD/HDD did not perform as well as a standard Samsung flash drive. The flash drive was more consistent. Additionally, when the drive was not detected, going back a screen and unplugging/replugging the device sometimes helped. Other times, it cause the PC/laptop to reboot. I think there is some QA work needed in the software or at least the documentation for these external drive/device issues.

Beginner
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I have the same exact problem. Have tried three different external USB drives and all come up as being a local drive when trying to deploy from the stand alone utility. This problem seems to have been around since SND5. What is the fix?

Forum Support specialist
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Hello Hunter,

hello Joe.

 I can see the Samsung SSD but cannot pull an image off it, either it will not recognize the image is there or it says there is an issue with it being a fixed disk.

Have tried three different external USB drives and all come up as being a local drive when trying to deploy from the stand alone utility. 

This issue is that your external disks are formatted e.g. with Windows Disk Management with volumes/logical disks structure, the device is registering as a Mass Storage device, not a Removable Storage device.

Please read more details on this issue and how to make a device be detected as removable, please follow these recommendations: https://answers.microsoft.com/en-us/windows/forum/all/usb-drive-showing-as-local-disk-on-windows-10/e8915aeb-c23d-4f74-9c95-839db7f72dc9

 

Beginner
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All three disks I have used were never formatted within Windows, no additional partitions or logical disk structure. All are using factory formatting and one was brand new, right out of the box. That BootIT software that is suggested in that link is over 10 years old and hasn't worked on new USB hard drives for almost that long. If the USB external drives need special formatting, then make that clear.

 

Why is Acronis S&D v6 recognizing a removable USB drive as a local fixed drive? I still have an old copy of S&D v4 and it does not and never did have this issue. Copying images to USB sticks is not a viable option, though, it does work as long as the image fits. How do I get this to work as it should?

Forum Moderator
Posts: 207
Comments: 6627

Hello Everyone,

I haven't found any open tickets in our internal systems for the issue you're describing. If you have some time for the investigation, I'd recommend raising a support ticket, so that our engineers can look into the situation and find the root cause\fix it properly. Thank you!