How to Debug: Acronis Remote Agent Service (Fails to start)

How to debug the Acronis Snap Deploy Remote Agent Service when it fails to start?
The log file is ambiguously empty.
About to break out PSTools / ProcMon / ProcessExplorer and see what he's unhappy about.

- Log in to post comments

I also noticed that I'm able to re-create the problem consistently by changing the IP address of the SnapDeploy server. And/or adding a second NIC (or Virtual NIC) to the host, for example.

Hello everyone!
From the pictures attached the error code is generic, this would require further investigation because several factors can cause the issue.
If you're experiencing an issue with the Acronis Snap Deploy Remote Agent Service where the log file is empty, there are a couple of steps you can take to troubleshoot the issue:
-
Check for dependencies: Ensure that all the dependencies required by the Remote Agent Service are installed and configured correctly.
-
Use ProcMon or ProcessExplorer: As you mentioned, you can use tools like ProcMon or ProcessExplorer to monitor the service's activity and see if there are any issues or errors during startup ( https://kb.acronis.com/content/2295 ).
-
Check if the local Anti-virus or firewall are blocking the service ( As suggested above you can disable the A.virus and check if it's possible to run manually the service and if yes, exclude the executable there could help to solve the issue )
-
Make sure the IP addresses are open and whitelisted ( please take a look on the part that says: Acronis Snap Deploy uses the following IP Addresses https://kb.acronis.com/firewallsettings ).
I would recommend that you contact our support team with the logs generated during the troubleshooting process. They will be able to provide further assistance and help you resolve the issue. You can contact support via this link: https://kb.acronis.com/content/8153
Thank you and I hope this helps!
- Log in to post comments
Best regards,
Jose Pedro Magalhaes | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support