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Issues selecting deployment type

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Beginner
Posts: 1
Comments: 1

Hi, my company uses snap deploy to deploy images to new workstations for employees. Recently I upgraded from SD5 to SD6. Shortly after that, the GUI when prompting PXE boot changed from the multiple box format to a black screen with a numerical selector for PXE operation (see attached). the issue I am having regarding this is that I am unable to select any of the options. I have turned off secure boot, and I have uninstalled and reinstalled SD6 twice. I am unsure how to resolve this issue, any help would be appreciated!

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Beginner
Posts: 1
Comments: 1

Here is image.

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601455-322185.jpg 30.6 KB
Forum Moderator
Posts: 237
Comments: 6946

Hello Doug,

thank you for your posting! Unfortunately, there seems to be no general solution for this issue, hard to say without analyzing the log files what is the root cause (process lockup or something else). I'd recommend collecting the diagnostic information as per https://kb.acronis.com/content/47134 and opening a support ticket for investigation.