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Universal Restore > Driver Location > Add Drivers

Thread solved
Beginner
Posts: 6
Comments: 13

Hi,

 

When i click add drives to direct a template to utilise a location for specific drivers, the page is blank?

I can't even put in a path manually, all the options are missing and grayed out. (as below)

 

image 462

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Beginner
Posts: 6
Comments: 13

I've made a support ticket regarding this, and so far the support staff clearly did not read my submission as they are asking me irrelevant questions...when I provided all the valid information during the submission.

Acronis support and KB articles are a joke.

Beginner
Posts: 6
Comments: 13

The support staff just keep asking me to submit more log files after not responding for a day or so.

I have tested installing Acronis Snap Deploy 6 on a physical machine, a virtual server with high end hardware, and my personal machine.

All different configurations of specifications, all with the exact same issue.

Forum Moderator
Posts: 209
Comments: 6627

Dear MichaelOCE35

sorry to know about your negative experience! Looks like this is a known issue, which is expected to be fixed in the next update for Acronis Snap Deploy 6 (internal ID for reference ASD-4559 Unable to list anything under "Driver Location"). 

Meanwhile, a possible workaround is to manually add drivers on the next page.

  • Under Mass Storage Device Drivers, select "Install the following drivers:"
  • Click on "Add"

Please let me know if it helps. 

Beginner
Posts: 6
Comments: 13

Thanks, I will give it a go when I'm back at work after the weekend.

I do wish the support staff are informed about this rather than waste time asking for logs upon logs.

They told me that internally they are unable to reproduce my issue. Are they just making stuff up or just uninformed ? Or perhaps they are still using Snapdeploy5 hahah.

Hopefully your workaround ends up doing the job for me!

Will update this post asap.

Beginner
Posts: 6
Comments: 13

Hi Ekaterina,

No luck doing it this way.

I opted to just inject network drivers.

After deployment completed, i went to the machine and it had no network driver installed.

Any ETA from development team to fix this? its a crucial part of the program. I've wasted about 20 deployment licences just testing so far.

Beginner
Posts: 6
Comments: 13

I know it's a bug, but it's also technically false advertising to say this product can inject drivers.

Please ensure it's a high priority of the dev team.

Forum Moderator
Posts: 209
Comments: 6627

Hello MichaelOCE35,

as per the records in our internal system, the management is aware of your open ticket. Please accept our sincere apologies for the bad experience! The fix should be released shorty, I see that the new build is already in the testing phase. I'll post an update on the next Monday! 

Beginner
Posts: 6
Comments: 13

Thanks for the info.

The support staff ended up calling me which was nice.

Eagerly awaiting a patch.

Thanks again.

 

Beginner
Posts: 6
Comments: 13

Looks like the update is out to fix this issue.

 https://www.acronis.com/en-au/support/updates/changes.html?p=43419

Tested and working!

 

 

Forum Moderator
Posts: 209
Comments: 6627

MichaelOCE35 wrote:

Looks like the update is out to fix this issue.

 https://www.acronis.com/en-au/support/updates/changes.html?p=43419

Tested and working!

Great! Thank you for your feedback\confirmation!