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license wont add

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Beginner
Posts: 2
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I just bought 300 new licenses and they will not add to the server.

I thought the server was corrupt so I uninstalled and reinstalled. Still it will not add the licenses

Is there a correction for this

I am running snap deploy 4

Version 540 4.0.0.540

Thank you

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Posts: 124
Comments: 2672

#1

Hi David,

if you purchased new licenses not long ago, most likely they are from the version Acronis Snap Deploy 5.

Please note, that these licenses cannot be added to Acronis Snap Deploy 4 License Server because technically older version doesn't know anything about licenses of the newer version.

You just need to upgrade the license server: http://www.acronis.com/en-us/support/documentation/ASD5/#13434.html

Thank you,