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license wont add

Beginner
Posts: 2
Comments: 0

I just bought 300 new licenses and they will not add to the server.

I thought the server was corrupt so I uninstalled and reinstalled. Still it will not add the licenses

Is there a correction for this

I am running snap deploy 4

Version 540 4.0.0.540

Thank you

Forum Star
Posts: 124
Comments: 2672

Top

Hi David,

if you purchased new licenses not long ago, most likely they are from the version Acronis Snap Deploy 5.

Please note, that these licenses cannot be added to Acronis Snap Deploy 4 License Server because technically older version doesn't know anything about licenses of the newer version.

You just need to upgrade the license server: http://www.acronis.com/en-us/support/documentation/ASD5/#13434.html

Thank you,