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Unable to apply an image master

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Beginner
Posts: 1
Comments: 1

every time I create a master image with the management console and apply it to another pc it automatically shuts down without applying the image. Does anyone have any documentation, advice or has anyone experienced a similar problem ?

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Acronis Support
Posts: 0
Comments: 489

Dear Jor,ge Fernandez,

Which kind of deployment do you do? Online or offline?

Which agent do you use Linux or WinPE or Windows? (you can try WinPE as a workaround)

If it is Linux or WinPE how is it downloaded? Through PXE or from media? You can try media if it is from PXE.

Is there any error on the server? 

When exactly the shut down happens? What do you seen on the screen at the moment of the shut down? Can you capture this on video maybe?

All in all, it is probably easier and better to contact our support to create a task.

Beginner
Posts: 1
Comments: 1

Dear Daria Sorokina,

The deployment I do is online.
I use Windows as an agent.
There are no errors on the server, when I am on the server console and run the image application on the remote PC. The loading starts but the PC shuts down 15 seconds later.

How can I open a . Do you have a link?

Acronis Support
Posts: 0
Comments: 489

Dear Jorge Fernandez,
The problem you described is not easy or common. I need more time to investigate and to discuss it with the colleagues.