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Error login into Acronis storage server.

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Beginner
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I encounter the error below (The service is offline) when i attempt to login to the Acronis Storage server,

We are currently testing the acronis backup gateway functionality, how do I resolve this.

image

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Beginner
Posts: 0
Comments: 1

Hi Oluseyi,

Please submit a ticket with your account here:

https://account.acronis.com/

Please refer your product version, steps you have done just before the issue has been reproduced and our team will contact you and help with that.

Oleg N

 

In reply to by oleg.nikolaev

Beginner
Posts: 2
Comments: 1

update:

So I checked "systemctl" on the node and found that "vstorage-ui-backend.service" was in a failed state, i restarted "vstorage-ui-backend.service" and i was able to gain access again.

Oshin