Incorrect credentials after Acronis storage update
I updated today our acronis storage and now I can't login to the management gui anymore. I always get the message "Incorrect credentials". But I'm sure the password is correct.
How can I fix this?
Thank you for your posting! I've discussed the issue internally - our engineers would likely need to conduct a remote session on the affected environment to find the root cause of the problem. Please raise a support ticket for investigation, so that my colleagues can take a look at the situation and help.
Let me know if any questions or concerns.
Perfect, thanks for your answer. I just created ticket 03728518.
Great, please let us know how the issue was resolved which will be of value for other users.
The support resolved the problem. It's a rare issue caused by the Management HA cluster. In case this happens, contacting the support is a good idea.