Error occurred while reading the file
I am having trouble with Acronis True Image 2015, an issue that is new to me this year and I am hoping someone might have some guidance or tips to help me out.
Let me give a little back story first to hopefully help identify the issue. I walked into a role a few years ago at a small school district that uses Acronis TI 2015 for making and deploying images to client computers all around the school. With less than 300 PCs in the whole school, we would always burn the TI .iso onto a disc and then go to computers to boot into the Acronis Loader and then deploy images from a file share in the "Computers Near Me" tab. I had no troubles last summer, but towards the end of summer, we upgraded our server and now I am unable to recover any images I make. I can backup fine, but when I go to recover on another PC, I get the message "Error occurred while reading the file. A possible reason may be poor media quality."
I even tried deploying an old image from last year that had worked then and got the same error. It is instantaneous. I'm thinking there is something messed up on the file share/server that is causing this, but as a rookie, I honestly have no idea where to even begin. I should note: I know the .tib files are fine because I can throw them on an external drive with no issues. It's just when I try to recover an image that is stored in a folder on our file server that is causing this message. I just made all of my images last week and had no trouble backing them up with TI 2015 but now am only getting the message when trying to recover. Here are the event codes I am getting: 0x00040001 +0x00040001 +0x0000FFF1 +0x00000005
Any help or ideas of things to try in TI or the server side would be appreciated. Thank you!