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Failed To Read Data From The Disk Error - Acronis True Home 2015

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Beginner
Posts: 7
Comments: 10

Failed to read from sector 1,049,747,464 of hard disk '2'.
I'm not sure which disk (source or destination) is disk 2, but I ran chkdsk/ r on both the source and destination and no errors found on either disk (took a couple of days on my destination 9TB drive). In Disk Management, my source (D) is listed as Disk 1. My destination (L) is listed as Disk 3. Disk 2 is a Z drive and has nothing to do with this backup, but the Z drive backs up fine.
But I'm still getting this failure. As it's a failure to read, I don't know if it's the D drive (SSD) or trying to read on the source drive (HDD) after writing.
Any help appreciated.

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Legend
Posts: 99
Comments: 21411

#1

Acronis numbers disks differently to how they are numbered in Windows disk management.

Windows starts the numbers at 0 whereas Acronis starts at 1.

This means that the error for hard disk 2 is on the second disk drive, i.e. Windows disk 1.

CHKDSK can only check partitions on any drive which have a drive letter assigned, so check if you have any hidden or system partitions on disk 1 which have no drive letter.

Also, you should use CHKDSK /R to check for bad sectors on the problem drive but understand that this will take a long time to run on a larger drive.

Beginner
Posts: 7
Comments: 10

#2

Thanks for the disk clarification. As you can see from my original post, I ran chkdsk/ r on both the source and destination drives (only one partition each), which found no errors. I also ran Macrorit Disk Scanner on both drives which also found no error. I was able to complete a BU by hitting Ignore All, but what I am wondering, since each time it failed, it gave a different disk sector, is if Acronis couldn't read the sector because another program was writing to it. 

Honestly, I have no clue.

Legend
Posts: 99
Comments: 21411

#3

A disk read error, in my experience, is always an indication of a disk issue.

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on why you are seeing these messages?

What version of Windows OS is involved here?

Beginner
Posts: 7
Comments: 10

#4

Windows 10 Home is the OS. I'll download and run MVP.

Beginner
Posts: 7
Comments: 10

#5

Here's the log file (regular view) for one of the failures. As I mentioned before, I was able to do a BU by hitting Ignore All when I got the failure popup (this is not that log file):

log uuid=ED10616B-6953-428A-82A1-0377FBC08D6B;  product=True Image;  version=18.0;  build=6613;  task=A6F50B02-E3EE-4958-88AB-A59C8870DEA5;  task_name=D-Drive
Start= 12/2/2019 9:32:29 AM
id=1;  level=2;  module=100;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=12/2/2019 9:32:29 AM
          message=Operation D-Drive started manually.
id=3;  level=2;  module=100;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Operation description: Stage Description.
id=4;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=AcronisLRPCConnect::BEGIN id=10,560
id=5;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=AcronisLRPCConnect::BEGIN id=22,356
id=6;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=AcronisLRPCConnect::BEGIN id=22,880
id=7;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
id=8;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
id=9;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
id=10;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 3 host= 0 bus = 0 target = 0
id=11;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 4 host= 0 bus = 0 target = 0
id=12;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 5 host= 0 bus = 0 target = 0
id=13;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 6 host= 0 bus = 0 target = 0
id=14;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Fdisk2: Use Disk 7 host= 0 bus = 0 target = 0
id=15;  level=1;  module=16;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Refreshing Drivers...
id=16;  level=1;  module=30;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Enter to process disks in Mbr Driver (id = 19)
id=17;  level=1;  module=30;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Exit from process disks in Mbr Driver (id = 19)
id=18;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Enter to process disks in Gpt Driver (id = 20)
id=19;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Try to load Alternate Header from 976773167
id=20;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 915E4D38-2103-476E-B51C-CB6DBFAA19BC LBA=976773167 ALBA=1
id=21;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=try to loading Header from 1
id=22;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 915E4D38-2103-476E-B51C-CB6DBFAA19BC LBA=1 ALBA=976773167
id=23;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Try to load Alternate Header from 7814037167
id=24;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk E65B7A1F-AE85-4078-A03C-6209D487E8EA LBA=7814037167 ALBA=1
id=25;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=try to loading Header from 1
id=26;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk E65B7A1F-AE85-4078-A03C-6209D487E8EA LBA=1 ALBA=7814037167
id=27;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Try to load Alternate Header from 488397167
id=28;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk F988270C-BB99-42CC-A54C-352EB1AE5C91 LBA=488397167 ALBA=1
id=29;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=try to loading Header from 1
id=30;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk F988270C-BB99-42CC-A54C-352EB1AE5C91 LBA=1 ALBA=488397167
id=31;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Try to load Alternate Header from 19532808191
id=32;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 6D2BBF92-0613-4D62-9CD2-FBCD5D8F269A LBA=19532808191 ALBA=1
id=33;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=try to loading Header from 1
id=34;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 6D2BBF92-0613-4D62-9CD2-FBCD5D8F269A LBA=1 ALBA=19532808191
id=35;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Try to load Alternate Header from 9767541166
id=36;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 274A967D-5A6F-439C-9F47-FA5F5C26CE88 LBA=9767541166 ALBA=1
id=37;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=try to loading Header from 1
id=38;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Gpt Disk 274A967D-5A6F-439C-9F47-FA5F5C26CE88 LBA=1 ALBA=9767541166
id=39;  level=1;  module=32;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Exit from process disks in Gpt Driver (id = 20)
id=40;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=LDM: New ProcessDisks(rawLayer, headLayer)
id=41;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=42;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=43;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=44;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=45;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=46;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=47;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=ProcessDisks: One more disk to check
id=48;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=Mark All groups as Root Like Dgs
id=49;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=------ Volumes Objects ------
id=50;  level=1;  module=12;  code=0;  date/time=12/2/2019 9:32:29 AM
          message=LDM initialization complete
id=51;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:32 AM
          message=Analyzing partition '0-0'...
id=52;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition '1-1'...
id=53;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition '1-2'...
id=54;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition 'C:'...
id=55;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition '1-5'...
id=56;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition '0-0'...
id=57;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:33 AM
          message=Analyzing partition 'D:'...
id=58;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:34 AM
          message=Analyzing partition '0-0'...
id=59;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:34 AM
          message=Analyzing partition 'Z:'...
id=60;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:34 AM
          message=Analyzing partition '0-0'...
id=61;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:35 AM
          message=Analyzing partition 'L:'...
id=62;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:35 AM
          message=Analyzing partition '0-0'...
id=63;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:35 AM
          message=Analyzing partition 'I:'...
id=64;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:35 AM
          message=Analyzing partition '0-0'...
id=65;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:36 AM
          message=Analyzing partition 'K:'...
id=66;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:36 AM
          message=Analyzing partition '0-0'...
id=67;  level=1;  module=1;  code=503;  date/time=12/2/2019 9:32:36 AM
          message=Analyzing partition 'M:'...
id=68;  level=2;  module=100;  code=0;  date/time=12/2/2019 9:32:36 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=69;  level=1;  module=152;  code=29;  date/time=12/2/2019 9:32:36 AM
          message=Error while opening configuration file .;  line_tag=0xAA145495CA4E4286
Error_Code=AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=
id=70;  level=1;  module=4;  code=10;  date/time=12/2/2019 9:32:36 AM
          message=Error occurred while creating the file.;  line_tag=0xF35F747B3B21F8C0;  hide=1
id=71;  level=2;  module=316;  code=0;  date/time=12/2/2019 9:32:36 AM
          message=Operation: backup
id=72;  level=2;  module=100;  code=11;  date/time=12/2/2019 9:32:36 AM
          message=Priority changed to Low.
id=73;  level=2;  module=11;  code=1008;  date/time=12/2/2019 9:32:37 AM
          message=Create Backup Archive From: Disk 2 To file: L:\Acronis\D-Drive\D-Drive.tib Compression: Normal Exclude: Files matching mask Match criterion:
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          D:\Temp
          C:\Users\Michael\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Michael\AppData\Local\Google\Chrome\User Data
          C:\Users\Michael\AppData\Local\Opera Software
          C:\Users\Michael\AppData\Roaming\Opera\Opera
          C:\Users\Michael\AppData\Local\Mozilla\Firefox\Profiles

id=74;  level=2;  module=1;  code=504;  date/time=12/2/2019 9:32:37 AM
          message=Pending operation 160 started: 'Creating partition image'.
id=75;  level=1;  module=1;  code=506;  date/time=12/2/2019 9:33:38 AM
          message=Locking partition D:...
id=76;  level=2;  module=100;  code=0;  date/time=12/2/2019 9:33:51 AM
          message=Writing full version to file: D-Drive_full_b4_s1_v1-2.tib
id=77;  level=4;  module=1;  code=510;  date/time=12/2/2019 9:47:04 AM
          message=Failed to read data from the disk.;  line_tag=0x65B5EB7011094665
Error_Code=Af4BAQBlRgkRcOu1ZUZhaWxlZCB0byByZWFkIGRhdGEgZnJvbSB0aGUgZGlzay4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAAWsQQALOeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAACQAAAKxSuCp7y6oCVW5rbm93biBzdGF0dXMuAGNvZGUATrEBAAAAAAAAJG1vZHVsZQBOAAAAAAAAAAAA8P8AAMO47WS9/Si9QSBkZXZpY2Ugd2hpY2ggZG9lcyBub3QgZXhpc3Qgd2FzIHNwZWNpZmllZABjb2RlAE6xAQeAAAAAAAA=
id=78;  level=4;  module=16;  code=50266;  date/time=12/2/2019 9:47:04 AM
          message=Failed to read the snapshot.;  line_tag=0x3FEC04E376B89EB3;  hide=1
id=79;  level=4;  module=0;  code=9;  date/time=12/2/2019 9:47:04 AM
          message=Unknown status.;  line_tag=0x2AACB7B2AB852AC;  hide=1
id=80;  level=4;  module=0;  code=65520;  date/time=12/2/2019 9:47:04 AM
          message=A device which does not exist was specified;  line_tag=0xBD28FDBD64EDB8C3;  hide=1
id=81;  level=4;  module=1;  code=510;  date/time=12/2/2019 9:51:00 AM
          message=Failed to read data from the disk.;  line_tag=0x65B5EB7011094665
Error_Code=Af4BAQBlRgkRcOu1ZUZhaWxlZCB0byByZWFkIGRhdGEgZnJvbSB0aGUgZGlzay4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAAWsQQALOeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAACQAAAKxSuCp7y6oCVW5rbm93biBzdGF0dXMuAGNvZGUAThUAAAAAAAAAJG1vZHVsZQBOAAAAAAAAAAAA8P8AAMO47WS9/Si9VGhlIGRldmljZSBpcyBub3QgcmVhZHkAY29kZQBOFQAHgAAAAAAA
id=82;  level=4;  module=16;  code=50266;  date/time=12/2/2019 9:51:00 AM
          message=Failed to read the snapshot.;  line_tag=0x3FEC04E376B89EB3;  hide=1
id=83;  level=4;  module=0;  code=9;  date/time=12/2/2019 9:51:00 AM
          message=Unknown status.;  line_tag=0x2AACB7B2AB852AC;  hide=1
id=84;  level=4;  module=0;  code=65520;  date/time=12/2/2019 9:51:00 AM
          message=The device is not ready;  line_tag=0xBD28FDBD64EDB8C3;  hide=1
id=85;  level=4;  module=1;  code=510;  date/time=12/2/2019 9:51:01 AM
          message=Failed to read data from the disk.;  line_tag=0x65B5EB7011094665
Error_Code=Af4BAQBlRgkRcOu1ZUZhaWxlZCB0byByZWFkIGRhdGEgZnJvbSB0aGUgZGlzay4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAAWsQQALOeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAACQAAAKxSuCp7y6oCVW5rbm93biBzdGF0dXMuAGNvZGUAThUAAAAAAAAAJG1vZHVsZQBOAAAAAAAAAAAA8P8AAMO47WS9/Si9VGhlIGRldmljZSBpcyBub3QgcmVhZHkAY29kZQBOFQAHgAAAAAAA
id=86;  level=4;  module=16;  code=50266;  date/time=12/2/2019 9:51:01 AM
          message=Failed to read the snapshot.;  line_tag=0x3FEC04E376B89EB3;  hide=1
id=87;  level=4;  module=0;  code=9;  date/time=12/2/2019 9:51:01 AM
          message=Unknown status.;  line_tag=0x2AACB7B2AB852AC;  hide=1
id=88;  level=4;  module=0;  code=65520;  date/time=12/2/2019 9:51:01 AM
          message=The device is not ready;  line_tag=0xBD28FDBD64EDB8C3;  hide=1
id=89;  level=4;  module=1;  code=502;  date/time=12/2/2019 9:51:05 AM
          message=Read error;  line_tag=0x65B5EB7011094700
Error_Code=AfYBAQAARwkRcOu1ZVJlYWQgZXJyb3IAJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAAAwAHACRQ7HQs2oHfUmVhZCBlcnJvcgAAWsQQALOeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAACQAAAKxSuCp7y6oCVW5rbm93biBzdGF0dXMuAGNvZGUAThUAAAAAAAAAJG1vZHVsZQBOAAAAAAAAAAAA8P8AAMO47WS9/Si9VGhlIGRldmljZSBpcyBub3QgcmVhZHkAY29kZQBOFQAHgAAAAAAA
id=90;  level=4;  module=7;  code=3;  date/time=12/2/2019 9:51:05 AM
          message=Read error;  line_tag=0xDF81DA2C74EC5024;  hide=1
id=91;  level=4;  module=16;  code=50266;  date/time=12/2/2019 9:51:05 AM
          message=Failed to read the snapshot.;  line_tag=0x3FEC04E376B89EB3;  hide=1
id=92;  level=4;  module=0;  code=9;  date/time=12/2/2019 9:51:05 AM
          message=Unknown status.;  line_tag=0x2AACB7B2AB852AC;  hide=1
id=93;  level=4;  module=0;  code=65520;  date/time=12/2/2019 9:51:05 AM
          message=The device is not ready;  line_tag=0xBD28FDBD64EDB8C3;  hide=1
id=94;  level=4;  module=7;  code=3;  date/time=12/2/2019 9:51:05 AM
          message=Read error;  line_tag=0x91BD40306B6C5083
Error_Code=AQMABwCDUGxrMEC9kVJlYWQgZXJyb3IAJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAAAwAHACRQ7HQs2oHfUmVhZCBlcnJvcgAAWsQQALOeuHbjBOw/RmFpbGVkIHRvIHJlYWQgdGhlIHNuYXBzaG90LgAACQAAAKxSuCp7y6oCVW5rbm93biBzdGF0dXMuAGNvZGUAThUAAAAAAAAAJG1vZHVsZQBOAAAAAAAAAAAA8P8AAMO47WS9/Si9VGhlIGRldmljZSBpcyBub3QgcmVhZHkAY29kZQBOFQAHgAAAAAAA
id=95;  level=4;  module=7;  code=3;  date/time=12/2/2019 9:51:05 AM
          message=Read error;  line_tag=0xDF81DA2C74EC5024;  hide=1
id=96;  level=4;  module=16;  code=50266;  date/time=12/2/2019 9:51:05 AM
          message=Failed to read the snapshot.;  line_tag=0x3FEC04E376B89EB3;  hide=1
id=97;  level=4;  module=0;  code=9;  date/time=12/2/2019 9:51:05 AM
          message=Unknown status.;  line_tag=0x2AACB7B2AB852AC;  hide=1
id=98;  level=4;  module=0;  code=65520;  date/time=12/2/2019 9:51:05 AM
          message=The device is not ready;  line_tag=0xBD28FDBD64EDB8C3;  hide=1
id=99;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=22,880
id=100;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=10,560
id=101;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=22,880
id=102;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=22,356
id=103;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=10,560
id=104;  level=1;  module=8;  code=0;  date/time=12/2/2019 9:51:05 AM
          message=ServerLRPC::_CloseConnection id=22,356
id=105;  level=4;  module=316;  code=5;  date/time=12/2/2019 9:51:05 AM
          message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE18
Error_Code=AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=
id=106;  level=2;  module=103;  code=0;  date/time=12/2/2019 9:51:08 AM
          message=The e-mail notification has been successfully sent.
id=107;  level=4;  module=103;  code=0;  date/time=12/2/2019 9:51:09 AM
          message=Batch operation has completed with errors.
Start= 12/2/2019 9:32:29 AM
Finish= 12/2/2019 9:51:09 AM
Total Time= 00:18:40

Legend
Posts: 99
Comments: 21411

#6

The log just really confirms that there are disk read errors for your D: drive (disk 2), including areas of the drive where snapshot data has been written and is being read back as part of the backup process.

Can you open an Administrator level Command prompt window, then type in the following commands:

diskpart

list disk

select disk 1

list partition

list volume

If I do the same on my own system with 2 disk drives installed, I see as shown below (albeit this was done using an Administrator powershell window rather than a command prompt).

PS D:\> diskpart

Microsoft DiskPart version 10.0.18362.1

Copyright (C) Microsoft Corporation.
On computer: STEVE-9OP3KKF0

DISKPART> list disk

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          119 GB  6144 KB        *
  Disk 1    Online          931 GB      0 B        *

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> list partition

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary            465 GB  1024 KB
  Partition 2    Primary            465 GB   465 GB

DISKPART> select disk 0

Disk 0 is now the selected disk.

DISKPART> list partition

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    System             260 MB  1024 KB
  Partition 2    Reserved            16 MB   261 MB
  Partition 3    Primary            118 GB   277 MB
  Partition 4    Recovery           980 MB   118 GB


DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C   Windows      NTFS   Partition    118 GB  Healthy    Boot
  Volume 1         Windows RE   NTFS   Partition    980 MB  Healthy
  Volume 2         SYSTEM       FAT32  Partition    260 MB  Healthy    System
  Volume 3     D   DATA         NTFS   Partition    465 GB  Healthy
  Volume 4     E   Backup       NTFS   Partition    465 GB  Healthy

DISKPART> exit

The above  shows what actual partitions are present on the drives, including any hidden or system partition (as shown for my main OS disk 0 with its System, Reserved & Recovery partitions).   The final 'list volume' command shows the assigned drive letters corresponding to the partitions (by size) shown above.

Beginner
Posts: 7
Comments: 10

#7

Here you go:

D:\>diskpart

Microsoft DiskPart version 10.0.18362.1

Copyright (C) Microsoft Corporation.

On computer: SAGER-LAPTOP

 

DISKPART> list disk

 Disk ###  Status         Size     Free     Dyn  Gpt

  --------  -------------  -------  -------  ---  ---

  Disk 0    Online          465 GB  1024 KB        *

  Disk 1    Online         3726 GB  1024 KB        * [SOURCE DISK]

  Disk 2    Online          232 GB  1024 KB        *

  Disk 3    Online            9 TB      0 B        * [DESTINATION DISK]

  Disk 4    Online          931 GB      0 B

  Disk 5    Online         4657 GB      0 B        *

  Disk 6    Online          931 GB      0 B

  Disk 7    No Media           0 B      0 B

  Disk 8    No Media           0 B      0 B

  Disk 9    No Media           0 B      0 B

  Disk 10   Online         1863 GB  1024 KB

 

DISKPART> select disk 1

Disk 1 is now the selected disk.

 

DISKPART> list partition

Partition ###  Type              Size     Offset

  -------------  ----------------  -------  -------

  Partition 1    Reserved            15 MB    17 KB

  Partition 2    Primary           3726 GB    16 MB

 

DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info

  ----------  ---  -----------  -----  ----------  -------  ---------  --------

  Volume 0         Windows RE   NTFS   Partition    450 MB  Healthy

  Volume 1     C   Windows      NTFS   Partition    464 GB  Healthy    Boot

  Volume 2                      NTFS   Partition    860 MB  Healthy

  Volume 3         SYSTEM       FAT32  Partition    100 MB  Healthy    System

  Volume 4     D   Storage      NTFS   Partition   3726 GB  Healthy

  Volume 5     S   Installer &  NTFS   Partition   1863 GB  Healthy

  Volume 6     Z   Installers   NTFS   Partition    232 GB  Healthy

  Volume 7     L   9TB Backup   NTFS   Partition      9 TB  Healthy

  Volume 8     I   Archive      NTFS   Partition    931 GB  Healthy

  Volume 9     K   Grass Valle  NTFS   Partition   4657 GB  Healthy

  Volume 10    M   Media Libra  NTFS   Partition    931 GB  Healthy

  Volume 11    E                       Removable       0 B  No Media

  Volume 12    F                       Removable       0 B  No Media

  Volume 13    G                       Removable       0 B  No Media

Legend
Posts: 99
Comments: 21411

#8

Thanks for the further disk information.  As I read this, I see as shown below:

Disk 0    Online          465 GB  1024 KB        *
Volume 0         Windows RE   NTFS   Partition    450 MB  Healthy
Volume 1     C   Windows      NTFS   Partition    464 GB  Healthy    Boot
Volume 2                      NTFS   Partition    860 MB  Healthy

Disk 1    Online         3726 GB  1024 KB        * [SOURCE DISK]
Partition 1    Reserved            15 MB    17 KB
Volume 3         SYSTEM       FAT32  Partition    100 MB  Healthy    System
Partition 2    Primary           3726 GB    16 MB
Volume 4     D   Storage      NTFS   Partition   3726 GB  Healthy

Disk 2    Online          232 GB  1024 KB        *
Volume 6     Z   Installers   NTFS   Partition    232 GB  Healthy

Disk 3    Online            9 TB      0 B        * [DESTINATION DISK]
Volume 7     L   9TB Backup   NTFS   Partition      9 TB  Healthy

Disk 4    Online          931 GB      0 B
Volume 8     I   Archive      NTFS   Partition    931 GB  Healthy

Disk 5    Online         4657 GB      0 B        *
Volume 9     K   Grass Valle  NTFS   Partition   4657 GB  Healthy

Disk 6    Online          931 GB      0 B
Volume 10    M   Media Libra  NTFS   Partition    931 GB  Healthy

Disk 10   Online         1863 GB  1024 KB
Volume 5     S   Installer &  NTFS   Partition   1863 GB  Healthy

If the above is correct, then there is a hidden / system 100MB System Reserved FAT32 partition present on your source disk 1 drive, as well as the main D: 3726GB partition.

I would recommend identifying the maker of this drive then going to their support site and download any tools provided that can do a full disk check (ignoring all partitions).

Dedicated diagnostic utilities from the disk manufacturers take the longest time to complete the checks, but provide the most accurate methods of checking whether the disk is good or needs replacement:

 - Western Digital drives: Data Lifeguard Diagnostic for Windows

 - Seagate disks: SeaTools for Windows

 - HGST disks: HGST Windows Drive Fitness Test (WinDFT)

 - Intel SSDs: Intel Solid State Drive Toolbox

 - Samsung drives: Samsung Magician

 - ADATA drives: ADATA SSD ToolBox

 - Kingston SSDs: Kingston SSD Toolbox, Kingston SSD Manager

 - Transcend SSDs: Transcend SSD Scope

 - Silicon Power disks: SP ToolBox

 - Toshiba disks: Toshiba PC Diagnostic Tool Utility

- Crucial disks: Crucial Storage Executive

Beginner
Posts: 7
Comments: 10

#9

First, I just want to thank you for taking the time on this issue. I'll download the Samsung tool and run it overnight.

Beginner
Posts: 7
Comments: 10

#10

Here's a photo from Samsung's tool. No issues found. Just so it's in the same post:

Disk 1    Online         3726 GB  1024 KB        * [SOURCE DISK]
Partition 1    Reserved            15 MB    17 KB
Volume 3         SYSTEM       FAT32  Partition    100 MB  Healthy    System
Partition 2    Primary           3726 GB    16 MB
Volume 4     D   Storage      NTFS   Partition   3726 GB  Healthy
Attachment Size
522900-177156.JPG 180.39 KB
Legend
Posts: 99
Comments: 21411

#11

I have to confess to running out of ideas / suggestions here for this issue.

The next suggestions I can offer have to be to try a different backup application or newer version of ATI to see if you are given the same read errors or not?

Acronis would recommend that you take out a 30-day trial of their ATI 2020 application and test with that version.  If you decide to go that route, then make a copy of your current OS partition with ATI 2015 installed and keep that in readiness for if you decide you want to recover back to your pre-trial state.

The key advantage of trying ATI 2020 is that you will have 30 days of free support during the trial period so can open a support ticket to get Acronis to investigate in more depth.

There are other backup applications available that you can test, i.e. the free version of Macrium Reflect will allow you to make Full or Differential backups (but not Incremental), others include Easus ToDo along with more.  See this webpage for a longer list of alternative solutions.

Beginner
Posts: 7
Comments: 10

#12

Since I already have Macrium Reflect installed (free version), I'll try on Monday to make a full backup of the D drive to see what happens. If that's good, I'll do a TI 2015 backup to see what happens, then decide on the 2020 route.

Thanks again for all your help.

Beginner
Posts: 7
Comments: 10

#13

Macrium Reflect backed-up with no errors...guess it's time for me to upgrade.