Skip to main content

Parallels virtual machine files won't run when restored.

Beginner
Posts: 1
Comments: 1

Acronis does not appear useful for backing up Parallels VMs on a Mac. They won’t run if restored. Acronis admits this:

49198: Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files (https://kb.acronis.com/content/49198)

Once you do restore a VM, you’re supposed to run the script above to “fix” it so it will boot. After you do, the VM still won’t boot. You might be tempted to grab an earlier backup of the VM (yet more hours to restore). Maybe there was a problem with a particular version? Forget it. It won't boot either. And if you run the script again on it? Nope. Despite the fact that both VMs were running fine when backed up.

You’ll then be advised to insert the original Windows media (or a repair disc), and rebuild your master boot record (etc.). Great. Unless you do, all your applications, everything on your C: drive? Gone. If you do perform this surgery, will it work? Who knows. I deleted my VM in frustration and started over with a new VM and fresh install of a new OS. Sure glad I had that Acronis backup! ?

I’d been happy with Acronis otherwise. However this is a fatal flaw for Parallels users. The restore is NOT USABLE. Odd, since Parallels and Acronis partner. Yet Acronis doesn’t work to back up Parallels. Which is the whole point. I’m moving to Time Machine for backups. I'm told it actually allows you to restore a working VM.

Parallels 12
Windows 7 64-bit (now trashed and upgraded to Windows 10 64-bit)
Acronis 2015 (same problem with later versions, see link above)
2011 Macbook Pro 17" 16 GB RAM, 1 TB SSD

 

Beginner
Posts: 0
Comments: 2

Top

Tim - I'm having the same exact problem. Super frustrated....

Forum Star
Posts: 77
Comments: 2679

Top

Hello Everyone,

If the script from the above KB article is not helping to restore the bootability of a II virtual machine, I'd recommend contacting Acronis support team as this is something that should be investigated. 

Thank you!

Beginner
Posts: 0
Comments: 4

Top

Hi, I had exactly the same problem. I thought I had valid Parallels backups but when I had a problem I couldn't boot the restored PVM. I tried the solution proposed by Acronis but that led to exactly the same problem reported in the first post and although I tried the 'surgery' I could not get it to work. In the end we had to rebuild a new server from scratch.

Acronis for Parallels users appears to be flawed.

They are now saying it will only work if the entire Mac is backed up. In our case we backed up the complete PVM files.

It has been a very frustrating experience for us with no useful assistance from Acronis support. We have an active case but they have not provided any useful suggestions. They simply say that if the whole Mac was not backed up it will not be possible to restore a virtual machine that was running on the Mac. To me this sounds ludicrous.

Beginner
Posts: 0
Comments: 2

Top

Hi, I had exactly the same problem :-( 

We backed up everytime the entire Mac - but unfortunately, when we needed the backup; it was useless

We will never buy software from Acronis again.

Beginner
Posts: 0
Comments: 2

Top

Just to avoid any misunderstandings.

We are using Parallels 13
Windows 10 32-bit
Acronis 2017
2013 Macbook Pro 17" 16 GB RAM, 1 TB SSD

Forum Star
Posts: 77
Comments: 2679

Top

Hello Dan,

I'm really sorry to know about your disappointing experience..Have you tried to solve the issue with the help of Acronis support team? If not, I'd strongly recommend raising a ticket - we have a very dedicated team here to help. Plz share the ticket ID with me, so that I can keep an eye on the investigation process. 

Thank you, 

Beginner
Posts: 0
Comments: 1

Top

I've opened a ticket and a Acronis support engineer called me to collect my feedback and pass it along to Acronis Engineers. That's great but as a user I'm still left with software I cannot use or trust until my main issue is resolved - Acronis for Mac does not correctly restore PVM / Parallels Virtual Machine folders as originally expected. Instead it requires either a full system restore or a specialized script to fix the PVM folder which in my attempts does not work. 

I hope that Acronis is able to resolve this ability to correctly restore the PVM files without requiring a full system restore or some one-off script which did not work for me. 

 

In reply to by David Levinson

Beginner
Posts: 0
Comments: 4

Top

Your experiences match ours. I spoke with the customer support manager who confirmed that the software does not work as advertised. Instead of offering a solution they intend to modify their own documentation to make it clear that it only works if the entire Mac is backed up and then restored. I have lost confidence in Acronis as a supplier and cancelled our subscription. I have also contacted Parallels who are completely unaware of the Acronis limitation.

We spent a year with Acronis and the first time we tried to restore a backup we were unable to.

Also, the added irony is that the Parallels machine died when the Acronis software attempted to create a pre-backup snapshot.

What a waste of time and effort.

Big thumbs down to the Acronis product.

Beginner
Posts: 0
Comments: 2

Top

Hey all - I opened multiple tickets with both parallels and acronis trying to get the mac/parallels restore to work, spent hours on the phone with both companies. Ran lots of scripts etc. Finally threw in the towel and gave up on acronis backing up my macs. Note I had issues on multiple macs, and these macs were fresh builds. Moreover - and this really mattered to me - you cannot validate a mac acronis backup. You can validate a windows backup, but not a mac backup. What is the point of having a backup system that cannot be validated?! 

Over the last few months I have successfully restored several macs with parallels VMs using Time Machine. One tip for anyone reading this - you need to reinstall both the parallels desktop software AND parallels tools after a tie machine restore. Other than that no issues.

 

In reply to by Jane DeFlorio

Beginner
Posts: 0
Comments: 4

Top

I don't understand why Parallels is still pushing Acronis backup through their targeted mail offers. Acronis does not work well with Parallels. It's ridiculous and bad long term business for Parallels.