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Problem backing up to NAS

Beginner
Posts: 1
Comments: 3

Hi - getting this error when backing up to our NAS 

"failed to exclusively access backup during consolidation"

It works when I do a full backup - but not incremental 

Same error from multiple PCs 

It was working

All Windows 7 64 Bit

I have recreated backup and deleted previous backup files

Please help

Thanks :)

Forum Hero
Posts: 28
Comments: 9245
mvp

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Steven, welcome to these User Forums.

If you are mapping your NAS to a drive letter and there is any possibility that the letter has changed, then see forum topic: failed to exclusively access backup during consolidation where another user reported the same error message.

See also topic: "Failed to exclusively access a backup file during consolidation" error for another user reporting this type of issue.

Beginner
Posts: 1
Comments: 3

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Thanks for your response Steve

I'm backing up to the NAS via a network path

:)

Beginner
Posts: 1
Comments: 3

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Screen Shot 2017-09-09 at 6.25.55 am.png

Forum Hero
Posts: 28
Comments: 9245
mvp

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Steven, what is shown in the log files for the backup to the NAS?  You can download / use the MVP Log Viewer (see Useful Links - MVP User Tools) - this will work with ATI 2015 through 2018 versions.

Beginner
Posts: 1
Comments: 3

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Thanks Steve - please find log attached - hopefully I did it correctly

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="68C5BB4A-1AD0-44D0-9C5B-9AE11EBB7D5C" product="True Image" version="18.0" build="6613" task="B62DB9D5-A9F2-40D9-A415-001F457C7673" task_name="Entire PC (CHERYL-PC) - Daily" >
    <event id="1" level="2" module="100" code="0" time="1504901925" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="2" level="2" module="100" code="2" time="1504901925" message="Operation Entire PC (CHERYL-PC) - Daily started manually." />
    <event id="3" level="2" module="100" code="0" time="1504901925" message="Operation description: Stage Description." />
    <event id="4" level="1" module="8" code="0" time="1504901925" message="AcronisLRPCConnect::BEGIN id=7,628" />
    <event id="5" level="1" module="8" code="0" time="1504901925" message="AcronisLRPCConnect::BEGIN id=5,544" />
    <event id="6" level="1" module="16" code="0" time="1504901925" message="Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set..." />
    <event id="7" level="1" module="16" code="0" time="1504901925" message="Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0" />
    <event id="8" level="1" module="16" code="0" time="1504901925" message="Refreshing Drivers..." />
    <event id="9" level="1" module="30" code="0" time="1504901925" message="Enter to process disks in Mbr Driver (id = 7)" />
    <event id="10" level="1" module="30" code="0" time="1504901925" message="Exit from process disks in Mbr Driver (id = 7)" />
    <event id="11" level="1" module="32" code="0" time="1504901925" message="Enter to process disks in Gpt Driver (id = 8)" />
    <event id="12" level="1" module="32" code="0" time="1504901925" message="Exit from process disks in Gpt Driver (id = 8)" />
    <event id="13" level="1" module="12" code="0" time="1504901925" message="LDM: New ProcessDisks(rawLayer, headLayer)" />
    <event id="14" level="1" module="12" code="0" time="1504901925" message="ProcessDisks: One more disk to check" />
    <event id="15" level="1" module="12" code="0" time="1504901925" message="Mark All groups as Root Like Dgs" />
    <event id="16" level="1" module="12" code="0" time="1504901925" message="------ Volumes Objects ------" />
    <event id="17" level="1" module="12" code="0" time="1504901925" message="LDM initialization complete" />
    <event id="18" level="1" module="1" code="503" time="1504901925" message="Analyzing partition '0-0'..." />
    <event id="19" level="1" module="8" code="0" time="1504901926" message="AcronisLRPCConnect::BEGIN id=6,176" />
    <event id="20" level="1" module="1" code="503" time="1504901926" message="Analyzing partition '1-1'..." />
    <event id="21" level="1" module="1" code="503" time="1504901926" message="Analyzing partition 'C:'..." />
    <event id="22" level="2" module="100" code="0" time="1504901926" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="23" level="1" module="152" code="29" time="1504901926" message="Error while opening configuration file ." line_tag="0xAA145495CA4E4286" >
        <error>AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlc1xDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=</error>
    </event>
        <event id="24" level="1" module="4" code="10" time="1504901926" message="Error occurred while creating the file." line_tag="0xF35F747B3B21F8C0" hide="1" />
    <event id="25" level="2" module="316" code="0" time="1504901926" message="Operation: backup" />
    <event id="26" level="2" module="100" code="11" time="1504901926" message="Priority changed to Low." />
    <event id="27" level="2" module="11" code="1008" time="1504901927" message="&lt;bold>Create Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Files matching mask&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Match criterion:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>$Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Cheryl\AppData\Local\Temp, C:\Users\LogMeInRemoteUser\AppData\Local\Temp, C:\Users\Cheryl\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\LogMeInRemoteUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data, C:\Users\Cheryl\AppData\Local\Opera Software, C:\Users\Cheryl\AppData\Roaming\Opera\Opera, C:\Users\Cheryl\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\LogMeInRemoteUser\AppData\Local\Google\Chrome\User Data, C:\Users\LogMeInRemoteUser\AppData\Local\Opera Software, C:\Users\LogMeInRemoteUser\AppData\Roaming\Opera\Opera, C:\Users\LogMeInRemoteUser\AppData\Local\Mozilla\Firefox\Profiles&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" />
    <event id="28" level="2" module="1" code="504" time="1504901928" message="Pending operation 160 started: 'Creating partition image'." />
    <event id="29" level="1" module="1" code="506" time="1504901971" message="Locking partition 1-1..." />
    <event id="30" level="2" module="1" code="504" time="1504901971" message="Pending operation 160 started: 'Creating partition image'." />
    <event id="31" level="1" module="1" code="506" time="1504902008" message="Locking partition C:..." />
    <event id="32" level="2" module="100" code="0" time="1504902140" message="Writing incremental version to file: Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib" />
    <event id="33" level="2" module="1" code="504" time="1504902184" message="Pending operation 160 started: 'Creating partition image'." />
    <event id="34" level="2" module="100" code="0" time="1504902186" message="The following backups have been successfully created:&lt;endl/>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib&quot;" />
    <event id="35" level="2" module="485" code="14" time="1504902186" message="&lt;bold>Consolidate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Destination:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1_55C2541A-C5ED-45F8-9FFE-6C2B911A53C2.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" line_tag="0x6D5B4DCC0BA145C4" >
        <error>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</error>
    </event>
        <event id="36" level="2" module="11" code="1031" time="1504902186" message="&lt;bold>Consolidate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Destination:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;\\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1_55C2541A-C5ED-45F8-9FFE-6C2B911A53C2.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" line_tag="0x6D5B4DCC0BA145C4" hide="1" />
    <event id="37" level="4" module="485" code="23" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA149B7" >
        <error>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</error>
    </event>
        <event id="38" level="4" module="11" code="1001" time="1504902203" message="Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings." line_tag="0x6D5B4DCC0BA14A2E" hide="1" />
            <event id="39" level="4" module="11" code="235" time="1504902203" message="" line_tag="0xD460020904AF294A" hide="1" />
                <event id="40" level="4" module="4" code="14" time="1504902203" message="The operation is not supported." line_tag="0xF22447445B0F1E5E" hide="1" />
    <event id="41" level="4" module="11" code="1001" time="1504902203" message="Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings." line_tag="0x6D5B4DCC0BA1481A" >
        <error>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</error>
    </event>
        <event id="42" level="4" module="485" code="6" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA14650" hide="1" />
            <event id="43" level="4" module="485" code="23" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA149B7" hide="1" />
                <event id="44" level="4" module="11" code="1001" time="1504902203" message="Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings." line_tag="0x6D5B4DCC0BA14A2E" hide="1" />
                    <event id="45" level="4" module="11" code="235" time="1504902203" message="" line_tag="0xD460020904AF294A" hide="1" />
                        <event id="46" level="4" module="4" code="14" time="1504902203" message="The operation is not supported." line_tag="0xF22447445B0F1E5E" hide="1" />
    <event id="47" level="4" module="485" code="1" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA13FE2" >
        <error>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</error>
    </event>
        <event id="48" level="4" module="485" code="31" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA1483E" hide="1" />
            <event id="49" level="4" module="485" code="6" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA14650" hide="1" />
                <event id="50" level="4" module="485" code="23" time="1504902203" message="Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications." line_tag="0x6D5B4DCC0BA149B7" hide="1" />
                    <event id="51" level="4" module="11" code="1001" time="1504902203" message="Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings." line_tag="0x6D5B4DCC0BA14A2E" hide="1" />
                        <event id="52" level="4" module="11" code="235" time="1504902203" message="" line_tag="0xD460020904AF294A" hide="1" />
                            <event id="53" level="4" module="4" code="14" time="1504902203" message="The operation is not supported." line_tag="0xF22447445B0F1E5E" hide="1" />
    <event id="54" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=5,544" />
    <event id="55" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=6,176" />
    <event id="56" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=5,544" />
    <event id="57" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=7,628" />
    <event id="58" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=6,176" />
    <event id="59" level="1" module="8" code="0" time="1504902203" message="ServerLRPC::_CloseConnection id=7,628" />
    <event id="60" level="4" module="316" code="5" time="1504902204" message="Operation has completed with errors." line_tag="0x9F2C53C72E8BCE18" >
        <error>AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=</error>
    </event>
</log>
 

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mvp

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Steven, thank you for the log file information, this shows a couple of errors earlier in the backup task processing which may be relevant to the later issues?

id=23;  date/time=08/09/2017 21:18:46;   message=Error while opening configuration file .;  
id=24;  date/time=08/09/2017 21:18:46;   message=Error occurred while creating the file.;  

id=34;  date/time=08/09/2017 21:23:06;  message=The following backups have been successfully created: \\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib

id=36;  date/time=08/09/2017 21:23:06;  message=Consolidate Backup Archive Location: \\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1.tib Destination: \\IMPRESSIONSDATA\Backup\Cheryl\Entire PC (CHERYL-PC) - Daily_inc_b15_s4_v1_55C2541A-C5ED-45F8-9FFE-6C2B911A53C2.tib  

id=37;  date/time=08/09/2017 21:23:23;   message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  
id=38;  date/time=08/09/2017 21:23:23;   message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  

id=40;  date/time=08/09/2017 21:23:23;   message=The operation is not supported.

From the above, there looks to be a problem with the task configuration though this is not stopping the backup image being created successfully on your NAS drive, but there is a problem when ATI attempts to do automatic cleanup for the task (shown as consolidation in the log).

I would recommend creating a new backup task to write to the NAS (for just a small amount of source data) to test that this would work without giving any similar errors, including doing automatic cleanup actions.  If this is successful, then consider either cloning the problem task settings or creating this again as a new backup task.