Skip to main content

Unable to create volume snapshot

Beginner
Posts: 1
Comments: 7

I've been an ATI customer for years and have most of my customers using a version of the software for backups of their PCs. I have a new customer that needs some extensive changes to their 2 laptops (that haven't seen a single update in a year) and I required a system backup before getting too far in the changes. So I had them purchase a couple of external hard drives and installed True Image 2015 on them. The backup gets to the end and displays "Unable to create volume snapshot".

Searching online I found the article:

https://kb.acronis.com/content/48686

So I went ahead created the SnapAPI logs and System report before contacting support via chat. Once they had the logs, the following transpired:

Edited, per Acronis TOU no internal communication is allowed.

So I am supposed to wait for up to 4 weeks for a response? Note it did not say resolution! Being of a suspicious nature, this also puts the max time to just beyond the refund date. Is it reasonable to buy a backup product and not have it work for weeks? Anyone else have this error message and get the same response from Acronis?

Bill

Legend
Posts: 172
Comments: 11125

Top

Try booting from the user create TI Recovery Cd and perform the backup when booted from the Acronis CD.

Beginner
Posts: 1
Comments: 7

Top

Thanks for the suggestion Grover. But unfortunately that's not an option as I am very rarely onsite doing most of my work remotely.

Beginner
Posts: 1
Comments: 7

Top

In case anyone else has this same issue, I replaced Acronis TrueImage 2015 with TrueImage 2014 and it works as expected.

Beginner
Posts: 2
Comments: 3

Top

Hello,

Question: what is the status of Windows Search on your PC (service) and on your disks? On or off?

Beginner
Posts: 1
Comments: 7

Top

Chris,

The Windows search is running and up to date on both PCs.

Beginner
Posts: 0
Comments: 2

Top

"UNABLE TO CREATE VOLUME SNAPSHOT"
For the weary and dispirited: - The above message came up on my perfectly good computer using WIN 7 ULTx64 after installing Acronis True Image 2015 (which incidentally wiped my older version leaving me in the lurch) and then would not work. Acronis Help was pretty helpless as it would not recognise its own terminology. After many hours I have a solution which relates to "Microsoft Shadow Copy Provider" and "Volume Shadow Copy".
To check click 'Start Globe' and Right Click Computer | Click Properties | System Protection | System Protection Tab. If the "Protection Settings" results in the message "Searching" and stays on then this confirms the problem. Cancel | exit.
Solution = Click 'Start Globe' | Type "Services" in the Run slot | Click "Services" and the list window opens. Right Click M.S.C.P. | Click Properties | make 'Startup Type' = Automatic and 'Service Status' = Started. (J.I.C. If already started then stop, pause 30 sec and restart) Apply | OK. Repeat for V.S.C.
I also wanted two other computers to backup to an external HDD on my computer over my wireless network = Drama. Despite the two being able to access the Ext HDD and open and read files I still got an I/O error.
Solution = Ensure Ext HDD and all folders are "Shared" by "Everyone" and set the "Security to "Everyone". Right Click the External HDD in Windows Explorer | Click Properties | Sharing = set to Everyone | Allow = All. Repeat with "Security" | Apply | OK.
Last comment: - I still could not get one computer which already had a full backup done by Acronis direct to the Ext HDD, to do an incremental backup as it could not "See" the original. Deleted old backup did a new full backup over the network to a clean folder and the following incremental then worked.
My eternal gratitude to "Fixer1234" and others. Best of luck.

Beginner
Posts: 2
Comments: 3

Top

Hello,

What is M.S.C.P. service?

Forum Hero
Posts: 602
Comments: 8747
mvp

Top

@Donald

The actual name to be typed into the run box is services.msc (leave off the .msc and nothing will happen).

Beginner
Posts: 0
Comments: 1

Top

Just updated both laptops to 6055. Acronis backups up my wife's just fine. Mine fails with "Unable to create volume snapshot". I open a chat session with Support, which does not resolve the problem (not the best support, but that's another subject). Finally, I tell the support tech to give me a link to the previous build (5539) - he does. However to install it, I need to uninstall/re-install Acronis. This now works...yeah! But I lost the meta-data (backup database), so I have valid backup images, but can't access them because they are no longer cataloged...grrrr! The only diff between our laptops is: her's has a traditional HD and I have an SSD. Clearly there was something introduced with 6055 that does not like my SSD.

Beginner
Posts: 2
Comments: 7

Top

I have the same issue after updating to the lastest release of TrueImage 2016 (windows 10). I've followed instructions in the knowledge base and set snapshot services to manual (was) and enabled tracing. Now unhelpfully the knowledge base says to send the System Report (with the tracing) to Customer Support but alas there is no such thing. How do I solve this problem and how do I get help to fix this product. Acronis seems to be intent to make it as difficult as possible to have their customers get support for bugs in the programs they purchased.

Legend
Posts: 29
Comments: 10040
mvp

Top

Beginner, download the Acronis VSS Doctor tool and try running this as Administrator to check for any issues on your system with the Microsoft VSS service used to create snapshots.  If problems are found, then look for an option for the tool to try to resolve them.