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Acronis TI 2016, One Scheduled Backup Fails, but Runs in Manual Mode

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Beginner
Posts: 3
Comments: 20

I have a few backups that are scheduled, however a single backup fails to run in scheduled mode.  It shows up with a big red X, however, I don't get any email, and there is no way to find out why it fails.  If I press the Backup Now, it works properly every time.

How do I find out why this backup doesn't run, I've looked through every screen and can't find anything different from the backups that schedule properly.  How do I find out what error is causing it to fail in scheduled mode.  FWIW, another scheduled daily backup runs half an hour before it and runs just fine.

For this backup, I don't get any email when it terminates with an error, however I get email when I manually run it and it completes normaly.  It's like it's aborting before it even gets started!

My suspicion is that for some reason it can't access the files that are in the C:\User folder, but I'm running it with an Admin account.  If that's the case, how do I convince TI that it's OK to access these files.

Ignore below, the log was from a successful run the same day, there is no log for the failure!

I've attached the log of the failure, I can't make out what the issue is from that mass of text! :)

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Legend
Posts: 106
Comments: 26005

John, have you tried setting this problem backup task to be not scheduled then saving the change, then re-setting the schedule again?

If that doesn't work, then try downloading the Acronis Scheduler manager tool (link below) and use this to remove all scheduled tasks by running the command:  task zap - you will need to re do the schedule for any tasks again.

Beginner
Posts: 3
Comments: 20

Dumb question, since all the other scheduled tasks work fine, why would I have to remove all of those?  That seems like it's making more work to re-enter all the tasks and then do them over.  Is there some reason to remove the working tasks?  How would they be interfering with the problem task?

Do you have any wisdom about trying to backup from the /Users folder?  I was thinking that maybe I was having an access permissions issue.

I'll try removing the schedule from the one task and then scheduling it for later and see if it runs first.

Beginner
Posts: 3
Comments: 20

I may not have to worry about removing all of the tasks.  I turned off scheduling, then turned it back on, and set the time a bit in the future.  It ran the task unattended and sent me the proper email completion, just like it should.

I set the time back to let it run at it's normal time tomorrow, that will be the acid test.

Legend
Posts: 106
Comments: 26005

John, using the Scheduler Manager tool you can select an individual task and delete the schedule just for that task - you need to read the documentation for the tool which shows how to do this.

Beginner
Posts: 3
Comments: 20

Well, I may have the problem licked, I just turned off scheduling, closed TI, opened it again and turned on scheduling, and it appears to have solved the problem.  I'll know tomorrow when the job should run again. :)

Beginner
Posts: 3
Comments: 20

Problem solved!

Apparently just turning off scheduling and then turning it back on again got it's mind right.  It kicked off the backup as intended today without any intervention.

Thanks for the support, it appears that's all that it needed.