acronis won't backup hidden folder
Does anyone know why acronis backup hidden folder in one machine but not the others? I have a couple of PCs that I have setup to backup hidden folders (c:\Programdata and all subfolders under it). All working fine except one pc. this particular PC was also working fine before, and I was able to restore its hidden folder a year ago. Since then, nothing has change as far as the setup go, but now when I try to recover that hidden folder, I can't locate it. So I lost a year of data. I checked other PCs with same setup, I was able to retrieve data no problem. I contacted Acronis support and was told it won't work and I have to use disk lever backup. Any idea/suggestion would greatly appreciated.