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ATI 2016 failed to exclusively access backup during consolidation

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I keep getting this error, "Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.".

I have Acronis True Image 2016 installed on 5 Windows 10 PCs on the same workgroup. I backup to one PC that has plenty of storage. All PCs have Bitdefender Total Security  2019, with Ransomware Remediation enabled. I have excluded all backup folders on the target PC from on-access scanning and on-demand scanning. Target PC is 64 Bit Windows 10 Pro Version 1809. The source PCs are either 32Bit or 64Bit Windows 10 Pro Version 1803.

When I run the backup I get the message right at the end of validation. When I run a validation on the backup file on the Target PC, it passes, so there is actually nothing wrong with the backup. The error only occurs on the source machine as it is doing the file consolidation at the end of validation.

I have tried deleting the backup settings and creating a new backup, but I still get the same error. I tried renaming the target partitions with drive letters at the end of the alphabet, but this made no difference.

here is an email log of a recent backup:

1    True Image    8/12/2018 4:39:57 p.m.    Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2    True Image    8/12/2018 4:39:57 p.m.    Operation Sys to BackPC started manually.
3    True Image    8/12/2018 4:39:59 p.m.    Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
4    True Image    8/12/2018 4:39:59 p.m.    Operation: Backup
5    True Image    8/12/2018 4:39:59 p.m.    Priority changed to Low.
6    True Image    8/12/2018 4:39:59 p.m.    The initial full backup version is not accessible at the moment.
7    True Image    8/12/2018 4:39:59 p.m.    Network disconnected.
8    True Image    8/12/2018 4:39:59 p.m.    The network name cannot be found
9    True Image    8/12/2018 4:40:15 p.m.    Create Backup Archive From:	NTFS (2-1), Windows (C:) To file:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC.tib" Compression:	Normal Exclude:	Files matching mask Match criterion:	hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Alex\AppData\Local\Temp, C:\Users\Alex\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Alex\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Alex\AppData\Local\Opera Software, C:\Users\Alex\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC  
10    True Image    8/12/2018 4:40:15 p.m.    Pending operation 172 started: 'Creating partition image'.
11    True Image    8/12/2018 4:40:31 p.m.    Writing full version to file: Sys to BackPC_full_b21_s1_v1-2.tib
12    True Image    8/12/2018 4:40:32 p.m.    Pending operation 172 started: 'Creating partition image'.
13    True Image    8/12/2018 4:51:29 p.m.    Pending operation 172 started: 'Creating partition image'.
14    True Image    8/12/2018 4:51:30 p.m.    The following backups have been successfully created: "\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2.tib"
15    True Image    8/12/2018 4:51:30 p.m.    Validate Backup Archive Location:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2.tib"  
16    True Image    8/12/2018 4:51:30 p.m.    Pending operation 4 started: 'Validate Backup Archive'.
17    True Image    8/12/2018 4:57:06 p.m.    Consolidate Backup Archive Location:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2.tib" Destination:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2_FCBBC694-A1DE-4AFD-A735-00AF2C7C9FB1.tib"  
18    True Image    8/12/2018 4:57:06 p.m.    Consolidate Backup Archive Location:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2.tib" Destination:	"\\Tihani5\alexbkups\ACRONIS\SYSTEM\Sys to BackPC_full_b21_s1_v1-2_FCBBC694-A1DE-4AFD-A735-00AF2C7C9FB1.tib"  
19    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
20    True Image    8/12/2018 4:57:13 p.m.    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
21    True Image    8/12/2018 4:57:13 p.m.    
22    True Image    8/12/2018 4:57:13 p.m.    The operation is not supported.
23    True Image    8/12/2018 4:57:13 p.m.    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
24    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
25    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
26    True Image    8/12/2018 4:57:13 p.m.    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
27    True Image    8/12/2018 4:57:13 p.m.    
28    True Image    8/12/2018 4:57:13 p.m.    The operation is not supported.
29    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
30    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
31    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
32    True Image    8/12/2018 4:57:13 p.m.    Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.
33    True Image    8/12/2018 4:57:13 p.m.    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
34    True Image    8/12/2018 4:57:13 p.m.    
35    True Image    8/12/2018 4:57:13 p.m.    The operation is not supported.
36    True Image    8/12/2018 4:57:13 p.m.    Operation has completed with errors.

Is there a patch for ATI 2016 that can fix this?

 

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