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ATI Error Code: 0x000101F4 x 0x000A01FD True Image has not found any hard disk drive

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Beginner
Posts: 1
Comments: 0

We have a new laptop that we wanted to make an image of like we do with all of our other laptops and PCs. But I get an error when trying to booting into ATI from CD.

Laptop:
ACER Travelmate Series P214, Model #N18P4
Windows 10 Pro 64x
Optical drive is USB. No internal optical drive available.

Bios: UEFI

ATI: 
2016 and 2020

Error:
True Image has not found any hard disk drive

Error Code: 
0x000101F4 x 0x000A01FD

Not sure what could be going wrong here?

Thank you for your help!

0 Users found this helpful
Legend
Posts: 105
Comments: 24801

Melissa, welcome to these public User Forums.

What actual disk drive is installed in your new laptop and what type is it?
Is it a standard SATA 2.5" drive or is it a PCIe card drive, NVMe M.2 SSD drive?

Are your ATI 2016 and ATI 2020 applications the full Acronis paid product, or were these supplied by a drive vendor such as WD, Seagate etc?

Did you create the ATI CD media yourself from either ATI 2016 or 2020 installed in Windows, and if so, what type of rescue media was created?

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

For ATI 2016, the default is to use Linux for rescue media but WinPE media can be created if the Windows ADK or AIK has been installed.

My initial feeling is that your new laptop has come with a NVMe M.2 type SSD card drive and is using RAID for the SATA controller mode, and you are using Linux based Acronis CD media which doesn't have support for the drive.  You would need to create new WinPE media using ATI 2020 and the 'Simple' option then test to see if this can find your laptop drive.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media