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Backup Failed message

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Posts: 17
Comments: 76

Hi All,

Not sure what to do, getting a message backup failed Screenshot.  I don't receive an email for the failure,  When I test my email option, the test email works and I receive it in my email inbox just fine.  Can anyone suggest what is wrong, I tried to run it manually, it runs a long time, creates an output file but never completes.

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Download the log viewer https://drive.google.com/drive/folders/0B8uZDIFmupY7bmh1RHZKcU8ycEU from the link. Post a copy of the log here and someone will be able to help you.

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Posts: 28
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mvp

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Steve, have you used the MVP Log Viewer to check for the detailed messages written in the backup task log for this task?  If not, please download it from the Community Tools link in my signature and post a copy of the log entries if you need help to understand the content.

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OK Guys,

 

Here is the log, looks like it worked?????  I do see an error message though

log uuid=51A6B2C6-7F3B-4135-9788-492F15A17D19;  product=True Image;  version=19.0;  build=6595;  task=F8FE385F-5864-44CF-9BF8-34117BEB3856;  task_name=Entire PC (STEVEPC)
Start= 10/2/2017 10:10:33 AM
id=1;  date/time=10/2/2017 10:10:33 AM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  date/time=10/2/2017 10:10:33 AM;  message=Operation Entire PC (STEVEPC) started manually.
id=3;  date/time=10/2/2017 10:10:35 AM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  date/time=10/2/2017 10:10:35 AM;  message=Operation: Backup
id=5;  date/time=10/2/2017 10:10:35 AM;  message=Priority changed to High.
id=6;  date/time=10/2/2017 10:10:35 AM;  message=Create Backup Archive From:  To file: D:\Acronis Backups\Entire PC (STEVEPC).tib Compression: Maximum  
id=7;  date/time=10/2/2017 10:10:35 AM;  message=Pending operation 172 started: 'Creating partition image'.
id=8;  date/time=10/2/2017 10:10:36 AM;  message=Writing full version to file: Entire PC (STEVEPC)_full_b50_s1_v1.tib
id=9;  date/time=10/2/2017 10:10:36 AM;  message=Pending operation 172 started: 'Creating partition image'.
id=10;  date/time=10/2/2017 10:50:22 AM;  message=Pending operation 172 started: 'Creating partition image'.
id=11;  date/time=10/2/2017 10:50:33 AM;  message=Pending operation 172 started: 'Creating partition image'.
id=12;  date/time=10/2/2017 10:50:33 AM;  message=The following backups have been successfully created: D:\Acronis Backups\Entire PC (STEVEPC)_full_b50_s1_v1.tib
id=13;  date/time=10/2/2017 10:50:33 AM;  message=Consolidate Backup Archive Location: D:\Acronis Backups\Entire PC (STEVEPC)_full_b50_s1_v1.tib Destination: D:\Acronis Backups\Entire PC (STEVEPC)_full_b50_s1_v1_15708E23-DC77-4038-81A2-F651885AB554.tib  
Error_Code=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
id=14;  date/time=10/2/2017 10:50:33 AM;  message=Consolidate Backup Archive Location: D:\Acronis Backups\Entire PC (STEVEPC)_full_b50_s1_v1.tib Destination: D:\Acronis Backups\Entire PC (STEVEPC)_full_b50_s1_v1_15708E23-DC77-4038-81A2-F651885AB554.tib  
id=15;  date/time=10/2/2017 10:50:33 AM;  message=Deleting backup file with path D:\Acronis Backups\Entire PC (STEVEPC)_full_b45_s1_v1.tib.
id=16;  date/time=10/2/2017 10:50:34 AM;  message=Operation has succeeded.
Start= 10/2/2017 10:10:33 AM
Finish= 10/2/2017 10:50:34 AM
Total Time= 00:40:01

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mvp

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Steve, the log looks good to me, so no indication there for why you are seeing the error message in the GUI.

When we've seen this type of problem before, the remedy has been to try cloning the task and running the new (cloned) task to a different destination folder - this will help eliminate a problem with the task script itself.

If you still see the problem, then first try a validation of the task in case there is a problem that can be resolved in the Acronis Database files, otherwise try forcing a rebuild of the Database files.

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My Remedy was to totally remove Acronis 2016 and delele  and re-install

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Posts: 28
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mvp

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That was another option Steve - glad it resolved the problem for you.