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Bootable media - seg fault when clicking restore disks

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Beginner
Posts: 1
Comments: 2

Hi,

I have a bootable USB 3.0 drive with the latest (6571) bootable ISO on it. When I boot (UEFI) and click on Restore disks True Image crashes with a segmentation fault. I re-created the ISO about 5 times, same story. MBR bootup looks fine, but says if I restore my image it won't be bootable.

Looks like a bug - what can I do (except for trying via WinPE which I hate)?

Here's a video:
https://www.youtube.com/watch?v=hacZTwO-0-I

Thanks.

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Legend
Posts: 102
Comments: 23402

#1

Breach, welcome to these user forums.

How does your Windows OS boot normally, i.e. does it boot using UEFI or is it Legacy boot?

If you are unsure, please see: BIOS Mode - See if Windows Boot in UEFI or Legacy Mode

Next, assuming that Windows OS boots using UEFI given that you have been trying this method with the standard, Linux based, Rescue Media, please ensure that you have either disabled Secure Boot or set it to allow the Linux media to boot.  The segmentation fault you have encountered suggests that the Acronis media is attempting to access memory which it is being denied access to.

If Windows OS boots using Legacy, then the Acronis boot media should be started in the same mode.  However, from the further message you have seen when trying in Legacy / MBR mode, this indicates that it is not the correct method and will result in a non-bootable system if used, which is correct.  See post: https://forum.acronis.com/forum/119666#comment-365312 where this was clarified recently.

Beginner
Posts: 1
Comments: 2

#2

Steve Smith wrote:

Breach, welcome to these user forums.

How does your Windows OS boot normally, i.e. does it boot using UEFI or is it Legacy boot?

If you are unsure, please see: BIOS Mode - See if Windows Boot in UEFI or Legacy Mode

Next, assuming that Windows OS boots using UEFI given that you have been trying this method with the standard, Linux based, Rescue Media, please ensure that you have either disabled Secure Boot or set it to allow the Linux media to boot.  The segmentation fault you have encountered suggests that the Acronis media is attempting to access memory which it is being denied access to.

If Windows OS boots using Legacy, then the Acronis boot media should be started in the same mode.  However, from the further message you have seen when trying in Legacy / MBR mode, this indicates that it is not the correct method and will result in a non-bootable system if used, which is correct.  See post: https://forum.acronis.com/forum/119666#comment-365312 where this was clarified recently.

Thanks. Yes, Windows 10 was installed in UEFI mode and I created the disk image by booting the Acronis medium in UEFI mode as well.

UEFI Boot: My MB's BIOS does not allow disabling Secure Boot. It lets me choose between Window UEFI mode and Other OS mode - both result in a segmentation fault.

Legacy/MBR/CSM boot: No segmentation fault, but I get the message that after recovery my medium won't be bootable.

I spent 30 minutes with support just now and they told me that this is a known issue which will be fixed in True Image 2017. They suggested WinPE medium which, after downloading 6.5 GB (sigh), indeed works fine.

Forum Hero
Posts: 70
Comments: 8343

#3

Thanks for posting that info.  This is the first I've heard of the "segmentation fault".  Is your backup stored across multiple disks like CD's or DVD's?  

Beginner
Posts: 1
Comments: 2

#4

Bobbo_3C0X1 wrote:

Thanks for posting that info.  This is the first I've heard of the "segmentation fault".  Is your backup stored across multiple disks like CD's or DVD's?  

No, it's on a hard drive.

Forum Moderator
Posts: 174
Comments: 5860

#5

Hello Breach,

I've checked the status of this issue - yes, it has been fixed in Acronis True Image 2017, I'd recommend you to trial it. Alternatively you can use a WinPE-based bootable media as a workaround.

Thank you,

Forum Member
Posts: 10
Comments: 88

#6

May I suggest this has not been fixed...... I am using ATI 2020 and thought I'd better try a restore whilst I dont NEED to do so....

I have two SSD's, a system drive (C) and user files (D)

I booted to windows and asked it to restore my D drive, it duly prompted a re-boot (WHY as it is not the system drive???...oh well...) and  after re-starting this appeared

Image preview

Legend
Posts: 102
Comments: 23402

#7

David, I would recommend doing this test using the Acronis Rescue Media created using the 'Simple' method of the Acronis rescue media builder tool which creates Windows PE media.

When you attempt a restore / recovery from within Windows, this will restart into a temporary Linux based environment which will perform differently to how the Windows PE media works.