Can't login ("Error while preparing SSL connection")
Tried opening firwall, updating certifcates and using programs to check connection).
But still login fails on all my computers (and it has always done so). Help.
<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="True Image" version="19.0" build="6595" >
<event id="1" level="3" module="0" code="0" time="1666742191" message="" line_tag="0x0" >
<error>AQ==</error>
</event>
<event id="2" level="4" module="487" code="10" time="1666742220" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" >
<error>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</error>
</event>
<event id="3" level="4" module="487" code="17" time="1666742220" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
Acronic refuses to help me because the product is no longer supported.
So much for å lifetime license.
I have bought 3 licenses. Now I want to move one to a new computer and they refuse to help.
The login problem has always been there (since 2016 on all my computers).
And there is no wat to move a license without logging in.
Time to move to a more serious company :-(
Lars-Erik, please raise this issue directly with Arpita Ghosh <Arpita.Ghosh@acronis.com> who is the Acronis Senior Product Manager for True Image / Cyber Protect Home Office.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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