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Can't unmount backup drive

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Beginner
Posts: 2
Comments: 2

Hello all,

I was trying to mount a recovery image and it was hanging.  It had been working to mount for several minutes and I thought there was an issue so I killed the Acronis process.  After doing so, the new drive ended up showing up on my PC anyway as being mounted.  I can navigate the directory structure but can't open anything.  In addition, the main problem, I can't unmount it.  When I right click on the drive there is no "Acronis" context menu with an unmount option.  

I tried mounting the backup again and it later worked successfully and didn't take a long time (I'm not sure why it just worked later on as I didn't do anything different).  In addition, this mounted drive when I right-click on it has the Acronis context menu where I can unmount it successfully.

I essentially have a rogue mounted "G:\" drive that I am not sure how to get rid of.  

Any suggestions on how to remove this?  I have tried restarting and powering off and nothing is working.

Thanks in advance.

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Forum Hero
Posts: 57
Comments: 9268

Using Windows Run feature do the following:

Run regedit.exe and navigate to HKLM\SYSTEM\MountedDevives. Delete the keys that show your unwanted drive letter. Reboot and see if the unwanted drive letter comes back.

Beginner
Posts: 2
Comments: 2

Enchantech,

Thank you. This did the trick.

Forum Hero
Posts: 57
Comments: 9268

Your welcome!