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dual boot misadventures and how I recovered from it 10 hours later :)

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To begin with I absolutely should have used Steve Smith's incredibly helpful advice listed in this thread here (scroll down to post 11 on there I think) rather  than blindly rushing into it like I did

(whoops never mind I'm not allowed to post  links apparently ) 

But here's some advice for people like me who are stupid so you don't have to spend 10 hours in a row wrestling with this the way I did :P 

I should start out by saying too... set a System Restore point on both Win 8 and Win 10 (or whatever two flavors of Windows you are running) , this is what saved me later on ... and while you're at it back up that registry for both Win 8 and Win 10 onto a usb thumb drive, that would have saved me a world of grief too 

So I have Windows 8.1 on one SSD drive, Windows 10 on a second SSD drive, and I get the usual blue screen you're supposed to get asking which Windows installation I want to run when I turn on my desktop computer.   Windows 8.1 is the installation that Acronis True Image 2016 is installed on, so I use that for backups of both Win 8 and Win 10 onto yet another sata hard drive (that one isn't a SSD drive though).   

I got myself a new , bigger (higher capacity, 1 TB) SSD drive (Crucial MX 500 model) for Christmas to put Win 10 on , so that would replace  my old ssd drive Win 10 was on.

I used the Acronis bootable media (check your Acronis program under tools it will walk you through how to make this), the one I burned onto a DVD (I think it fits onto a CD too, I realize most people would just boot from a usb drive nowadays instead and you can do that too) ... following Steve's excellent advice as far as not doing this in Windows... I also followed his advice as far as creating a backup of Win 10 and then restoring the backup onto the new ssd drive.   

Check the link above I gave to Steve's advice and note all the things I did NOT do that Steve recommends this is probably why I got into trouble in the first place  :)  .. 

So the nightmares began... first when I tried booting into Win 10 on the new ssd drive I would get the blue screen of death " sorry there's a problem stopping Windows from loading" or something to that effect ... I wasted hours of time on dumb stupid pointless things before  coming across another super helpful thread on these forums that said repairing the MBR would fix this (think it was the MBR) ... I  went the overkill route and did  the following  ... rebooted Windows 8 into safe mode.. selected the troubleshooting option, then command prompt option, then performed the following four commands one by one 

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

I noticed with the last command , rebuildbcd (or maybe it was scanos?  That 10 hours straight of panicked work is a nightmarish blur to be honest with you :P ) mentioned seeing the drive that Win 10 was installed on but not the other drive that Win 8 was installed on , I just said "yes" to the prompt anyways (choices were "Y" for yes or " N " for no or " A " for all) ... 


So that got Win 10 to boot normally again, yay !  But then nightmare number two happened.. sound vanished completely on both Win 10 and Win 8 installations despite the fact sound had been working properly prior to that (my online research showed cases where others have had similar problems with imaging software, knocks out the sound for some  reason ) ... 

Checking device manager, I saw yellow exclamation points and the dreaded error 32 error when I clicked on the offending devices for more information... the high definition audio bus and high definition audio controller were no longer working.  Strangely enough sound got knocked out on Win 8 too even though I hadn't cloned that at all to begin with.. not sure if one of the four commands I ran up there messed with the sound?

Now NORMALLY you can just uninstall the offending devices from device manager, reboot, Windows  installs the devices again and presto problem is gone.. and that's what happened with Win 10.. Win 8 however stubbornly refused to cooperate despite me using this trick again and again.. finally my frantic online research turned up the possibility of a system restore point.. and I got SO lucky, turns out Win 8 had created a system restore point for me 10 days prior to my woes... used system restore to go back to that point and presto, sound again in Win 8... but an even better solution would have been for me to just back up my registry prior to the Acronis cloning to a new disk and then importing that registry again, or at least that's my belief.

Happy to report that my new 1 TB ssd drive  is running fine with Win 10 and Win 8 is running properly too, sound is working for both though of course I immediately created a backup of both Win 8 and Win 10 I can restore to after going through all this grief.

So what do I plan to do in the future? Follow Steve's advice to the letter like I should have.. but to be on the safe side you can bet I'm setting a system restore AND backing up my registry too for both Win 8 and Win 10 in case this happens to be again.

I should point out this is the first time I've ever had this kind of issue with Acronis, my many times I have used Acronis True Imaging in the past it's been smooth as silk but that's back when Win 8 was the only operating system running on my computer...  but I should also point out this is the first time I've used Acronis in a dual boot setting, I stubbornly resisted Win 10 for the longest time :P  then only reluctantly installed Win 10 on a different drive to future-proof  my computer  when I heard that Microsoft is officially ending support for Win 8 come January 2023 (which means no more security patches  from Microsoft) ... only because it's going to be such a huge pain for me to transfer my zillion and one programs from Win 8 to Win 10 but in retrospect I probably could have spent 10 hours doing that instead of wasting 10 hours struggling last night instead !  :P   ... yep I get the award for dumbest person on this forum :) ... 

I know it's kind of strange to post a problem and my solution (even if it's not the best solution) in a single post but.. here's the thing.. even without being a member of the Acronis forums , threads like this will come up in a google search as I found out as I frantically searched for ways to solve my dilemma into the wee hours of the night.. it's my hope this thread will pop up during a similar search someone else  might perform who runs into issues with Acronis in a dual-boot  scenario.     

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Hello Andre,

thank you for taking the time to share your experience with the community! I'm sure the topic will be helpful for other users facing similar issues