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Error: "The backup has failed. Please close the application that may currently use the file..."

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Beginner
Posts: 2
Comments: 4

I have started receiving this error. I have removed and readded the backup. Remapped the network drive. Rebooted many times. No backup is working due to this error. Any ideas?

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Legend
Posts: 102
Comments: 23402

#1

Shawn, please download the Log File Viewer app from the link in my signature and use this to check what messages are being written to the log files for the errors you are seeing.  Post copies of the logs if you need help reading / understanding the content.

Beginner
Posts: 2
Comments: 4

#2

Here is todays log file. I was trying different paths.

Attachment Size
392432-133513.log 229.06 KB
Legend
Posts: 102
Comments: 23402

#3

Shawn, thank you for the log file, this shows:

The backup has failed. Please close the application that may currently use the file: \\192.168.1.108\edmnas01\C Drive Backup\New_full_b1_s1_v1.tib

Access to the file or folder is denied.

These messages are repeated as the task retried over and over.

As the backup target is on a network resource there is the possibility that your credentials are incorrect or you do not have the correct permissions needed for the remote resource.

Please see KB document: 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials

Beginner
Posts: 2
Comments: 4

#4

Thanks for the reply. Had the error message said "access to the file or folder is denied" that would have pointed me to a permissions problem. Close a application or file in use means something totally different to me but i guess I'm different.

In any case, thanks for your help.

 

 

Beginner
Posts: 0
Comments: 1

#5

I've seen poor error messages before, but these demonstrate true incompetence.