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failed to exclusively access backup during consolidation

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Beginner
Posts: 4
Comments: 4

My backup is always failing with the message "failed to exclusively access backup during consolidation", please see screenshot. Please help.Capture.JPG

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Beginner
Posts: 4
Comments: 4

#1

please help

Legend
Posts: 99
Comments: 21411

#2

Jacques, please download the MVP Log Viewer tool and check the full log file for your backup task to see if there are any other messages related to the error you are seeing?

Where is your backup being stored (destination drive)? 
How does this relate to the destinations shown in your screen shot?
The error message refers to H:\Entire PC ....  but the Destination for the backup task shows as F:\ which may be why you are seeing an issue here?

I suspect that you have either changed the destination for this task at some time, or the backup drive has been given a different drive letter?

I would recommend doing a Validation for your backup task and see what error messages are presented, taking care to check where any missing files are shown as being located, i.e. H: or F:

In reply to by Steve Smith

Beginner
Posts: 4
Comments: 4

#3

Attached is a screenshot of the log.
I'm attaching an external hard disk to my laptop and the drive of this disk is changing once in a while.

I changed the destination for this task to F: because the backup drive has been given a different drive letter.

How can I do a validation of my backup task?

Capture_0.JPG

In reply to by Jacques Rebibo

Beginner
Posts: 4
Comments: 4

#4

If the picture is not readable, here is the log:

log uuid=9BF0C8F3-2BA9-438D-9112-830B607FC087;  product=True Image;  version=19.0;  build=6595;  task=18309362-A169-4CC5-862C-3A9B6256C019;  task_name=Entire PC (CISCO35577)
Start= 8/3/2017 6:59:30 PM
id=1;  date/time=8/3/2017 6:59:30 PM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  date/time=8/3/2017 6:59:30 PM;  message=Operation Entire PC (CISCO35577) started manually.
id=3;  date/time=8/3/2017 6:59:33 PM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  date/time=8/3/2017 6:59:33 PM;  message=Operation: Backup
id=5;  date/time=8/3/2017 6:59:33 PM;  message=Priority changed to Low.
id=6;  date/time=8/3/2017 6:59:33 PM;  message=Cannot access the path: G:\Entire PC (CISCO35577)_full_b4_s1_v1.tib;  line_tag=0x4D3F22948E29F1C7
Error_Code=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
id=7;  date/time=8/3/2017 6:59:33 PM;  message=The initial full backup version is not accessible at the moment.;  line_tag=0x65E40AA0B487162;  hide=1
id=8;  date/time=8/3/2017 6:59:33 PM;  message=The specified file path does not exist.;  line_tag=0xF35F747B3B21FC06;  hide=1
id=9;  date/time=8/3/2017 6:59:33 PM;  message=The system cannot find the path specified;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=10;  date/time=8/3/2017 6:59:33 PM;  message=Create Backup Archive From:  To file: F:\Entire PC (CISCO35577).tib Compression: Normal 
id=11;  date/time=8/3/2017 6:59:33 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=12;  date/time=8/3/2017 6:59:33 PM;  message=Writing full version to file: Entire PC (CISCO35577)_full_b4_s1_v1.tib
id=13;  date/time=8/3/2017 6:59:34 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=14;  date/time=8/3/2017 7:54:07 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=15;  date/time=8/3/2017 7:54:19 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=16;  date/time=8/3/2017 7:55:33 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=17;  date/time=8/3/2017 7:55:56 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=18;  date/time=8/3/2017 7:55:56 PM;  message=Pending operation 172 started: 'Creating partition image'.
id=19;  date/time=8/3/2017 7:55:56 PM;  message=The following backups have been successfully created: F:\Entire PC (CISCO35577)_full_b4_s1_v1.tib
id=20;  date/time=8/3/2017 7:55:56 PM;  message=Consolidate Backup Archive Location: F:\Entire PC (CISCO35577)_full_b4_s1_v1.tib Destination: F:\Entire PC (CISCO35577)_full_b4_s1_v1_C5F90E49-1796-441A-BABC-F7741B84D015.tib  
Error_Code=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
id=21;  date/time=8/3/2017 7:55:56 PM;  message=Consolidate Backup Archive Location: F:\Entire PC (CISCO35577)_full_b4_s1_v1.tib Destination: F:\Entire PC (CISCO35577)_full_b4_s1_v1_C5F90E49-1796-441A-BABC-F7741B84D015.tib  
id=22;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149DB
Error_Code=ARcA5QHbSaELzE1bbUZhaWxlZCB0byBleGNsdXNpdmVseSBhY2Nlc3MgYmFja3VwIEg6XEVudGlyZSBQQyAoQ0lTQ08zNTU3NylfZnVsbF9iMV9zMV92Mi50aWIgZHVyaW5nIGNvbnNvbGlkYXRpb24uIE1ha2Ugc3VyZSB0aGUgYmFja3VwIGZpbGUgaXMgbm90IG9wZW5lZCBpbiBvdGhlciBhcHBsaWNhdGlvbnMuACRtb2R1bGUAQXRpX2RlbW9uX3ZzXzY1OTUAJGZpbGUAQWs6XDY1OTVccHJvZHVjdHNcaW1hZ2VyXGFyY2hpdmVcaW1wbFxvcGVyYXRpb25zXGFyY2hpdmVfb3BlcmF0aW9uX2Nsb25lLmNwcAAkZnVuYwBBVHJ1ZUltYWdlOjpBcmNoaXZlOjpDbG9uZUFyY2hpdmVPcGVyYXRpb25JbXBsOjpUcnlUYWtlU291cmNlRXhjbHVzaXZlQWNjZXNzACRsaW5lAE7dCwAAAAAAAAAtAAQA4vghO3t0X/NUaGUgc3BlY2lmaWVkIGZpbGUgcGF0aCBkb2VzIG5vdCBleGlzdC4AZnVuY3Rpb24AQU9wZW5GaWxlVwBwYXRoAFdcXD9cSDpcRW50aXJlIFBDIChDSVNDTzM1NTc3KV9mdWxsX2IxX3MxX3YyLnRpYgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTk1ACRmaWxlAEFrOlw2NTk1XGZpbGVcd2luZG93c1x3aW5udF9kaXIuY3BwACRmdW5jAEF3aW5udF9kaXI6Ok9wZW5GaWxlACRsaW5lAE7ZAQAAAAAAAADw/wAA9LjtZL39KL1UaGUgc3lzdGVtIGNhbm5vdCBmaW5kIHRoZSBwYXRoIHNwZWNpZmllZABjb2RlAE4DAAeAAAAAACRtb2R1bGUAQXRpX2RlbW9uX3ZzXzY1OTUAJGZpbGUAQWs6XDY1OTVcY29tbW9uXGVycm9yLmNwcAAkZnVuYwBBQ29tbW9uOjpFcnJvcjo6QWRkV2luZG93c0Vycm9yACRsaW5lAE42AQAAAAAAAAA=
id=23;  date/time=8/3/2017 7:55:57 PM;  message=The specified file path does not exist.;  line_tag=0xF35F747B3B21F8E2;  hide=1
id=24;  date/time=8/3/2017 7:55:57 PM;  message=The system cannot find the path specified;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=25;  date/time=8/3/2017 7:55:57 PM;  message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA14822
Error_Code=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
id=26;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA14658;  hide=1
id=27;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149DB;  hide=1
id=28;  date/time=8/3/2017 7:55:57 PM;  message=The specified file path does not exist.;  line_tag=0xF35F747B3B21F8E2;  hide=1
id=29;  date/time=8/3/2017 7:55:57 PM;  message=The system cannot find the path specified;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=30;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA13FE2
Error_Code=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
id=31;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA14846;  hide=1
id=32;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA14658;  hide=1
id=33;  date/time=8/3/2017 7:55:57 PM;  message=Failed to exclusively access backup H:\Entire PC (CISCO35577)_full_b1_s1_v2.tib during consolidation. Make sure the backup file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149DB;  hide=1
id=34;  date/time=8/3/2017 7:55:57 PM;  message=The specified file path does not exist.;  line_tag=0xF35F747B3B21F8E2;  hide=1
id=35;  date/time=8/3/2017 7:55:57 PM;  message=The system cannot find the path specified;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=36;  date/time=8/3/2017 7:55:57 PM;  message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE7B
Error_Code=AQUAPAF7zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTk1ACRmaWxlAEFrOlw2NTk1XHByb2R1Y3RzXGltYWdlclxkZW1vblxtYWluLmNwcAAkZnVuYwBBbWFpbgAkbGluZQBOhQIAAAAAAAAA
Start= 8/3/2017 6:59:30 PM
Finish= 8/3/2017 7:55:57 PM
Total Time= 00:56:27

Legend
Posts: 99
Comments: 21411

#5

Jacques, anytime that your drive letter changes will cause problems because of the information that Acronis holds in its internal database for task history.

I would recommend going into Windows Disk Management while you have your external disk drive connected and changing the drive letter to one from further down the alphabet, i.e. pick drive letter X: or similar, one that will not be given to other USB devices you may connect.

Next, in ATIH, use the option to 'Clone settings' and use this to make a copy of the current task, this will be given the same name but prefixed by (1) (which you can change later).

Remove or unschedule the original task so that it will no longer be run automatically but leave the backup image files on your backup drive.

Finally, edit the new cloned task, change the name as needed, and importantly, select a new destination folder on your external drive X: (or the letter you chose), then let this run according to your schedule etc.

Beginner
Posts: 4
Comments: 4

#6

It worked, thank you very much

Legend
Posts: 99
Comments: 21411

#7

Jacques, thanks for giving feedback, glad to hear the suggestions worked for you.

Beginner
Posts: 1
Comments: 3

#8

Steve, I'm having similar issues, are you available to help me? Thanks, Bill

Drive Y, a Passport drive, used to back up fine, now I get same error message.  Here's what I've tried.

I cloned old backups and tried to Y (not a sub folder), same results.

As I'm backing up NAS files, I tried some simple desktop files, same results.

I quick formated the Passport, removed all backup tasks, changed the drive assignment from Y to X, tried desktop files, same problem.

I see the desktop back up is on the X drive, I tried to validate, but get a message it can't find the version 2, I click ignore, it can't find version 1, in a loop.

Here's the log:

log uuid=CB65A0D5-F0CF-43C3-BF72-D5346FAFC880;  product=True Image;  version=18.0;  build=6613;  task=287594D4-9DEE-4429-948D-670298A9946A;  task_name=Desktop
Start= 6/9/2020 11:15:41 AM
id=1;  date/time=6/9/2020 11:15:41 AM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  date/time=6/9/2020 11:15:42 AM;  message=Operation Desktop started manually.
id=3;  date/time=6/9/2020 11:15:42 AM;  message=Operation description: Stage Description.
id=4;  date/time=6/9/2020 11:15:42 AM;  message=AcronisLRPCConnect::BEGIN id=26,300
id=5;  date/time=6/9/2020 11:15:42 AM;  message=AcronisLRPCConnect::BEGIN id=6,700
id=6;  date/time=6/9/2020 11:15:42 AM;  message=Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
id=7;  date/time=6/9/2020 11:15:42 AM;  message=Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
id=8;  date/time=6/9/2020 11:15:42 AM;  message=Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
id=9;  date/time=6/9/2020 11:15:42 AM;  message=Refreshing Drivers...
id=10;  date/time=6/9/2020 11:15:42 AM;  message=Enter to process disks in Mbr Driver (id = 9)
id=11;  date/time=6/9/2020 11:15:42 AM;  message=Exit from process disks in Mbr Driver (id = 9)
id=12;  date/time=6/9/2020 11:15:42 AM;  message=Enter to process disks in Gpt Driver (id = 10)
id=13;  date/time=6/9/2020 11:15:42 AM;  message=Try to load Alternate Header from 1953525167
id=14;  date/time=6/9/2020 11:15:42 AM;  message=Gpt Disk 6E9AF0BC-4A4A-4E42-BEAB-87D4405EE55C LBA=1953525167 ALBA=1
id=15;  date/time=6/9/2020 11:15:42 AM;  message=try to loading Header from 1
id=16;  date/time=6/9/2020 11:15:42 AM;  message=Gpt Disk 6E9AF0BC-4A4A-4E42-BEAB-87D4405EE55C LBA=1 ALBA=1953525167
id=17;  date/time=6/9/2020 11:15:42 AM;  message=Try to load Alternate Header from 7813969919
id=18;  date/time=6/9/2020 11:15:42 AM;  message=Gpt Disk F0959093-D77A-4357-8B1D-8BC3A508A8F8 LBA=7813969919 ALBA=1
id=19;  date/time=6/9/2020 11:15:42 AM;  message=try to loading Header from 1
id=20;  date/time=6/9/2020 11:15:42 AM;  message=Gpt Disk F0959093-D77A-4357-8B1D-8BC3A508A8F8 LBA=1 ALBA=7813969919
id=21;  date/time=6/9/2020 11:15:42 AM;  message=Exit from process disks in Gpt Driver (id = 10)
id=22;  date/time=6/9/2020 11:15:42 AM;  message=LDM: New ProcessDisks(rawLayer, headLayer)
id=23;  date/time=6/9/2020 11:15:42 AM;  message=ProcessDisks: One more disk to check
id=24;  date/time=6/9/2020 11:15:42 AM;  message=ProcessDisks: One more disk to check
id=25;  date/time=6/9/2020 11:15:42 AM;  message=Mark All groups as Root Like Dgs
id=26;  date/time=6/9/2020 11:15:42 AM;  message=------ Volumes Objects ------
id=27;  date/time=6/9/2020 11:15:42 AM;  message=LDM initialization complete
id=28;  date/time=6/9/2020 11:15:42 AM;  message=AcronisLRPCConnect::BEGIN id=29,216
id=29;  date/time=6/9/2020 11:15:45 AM;  message=Analyzing partition '0-0'...
id=30;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition '1-1'...
id=31;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition '1-2'...
id=32;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition '1-4'...
id=33;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition 'C:'...
id=34;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition '1-6'...
id=35;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition 'J:'...
id=36;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition '0-0'...
id=37;  date/time=6/9/2020 11:15:46 AM;  message=Analyzing partition 'X:'...
id=38;  date/time=6/9/2020 11:15:46 AM;  message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=39;  date/time=6/9/2020 11:15:46 AM;  message=Error while opening configuration file .;  line_tag=0xAA145495CA4E4286
Error_Code=AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=
id=40;  date/time=6/9/2020 11:15:46 AM;  message=Error occurred while creating the file.;  line_tag=0xF35F747B3B21F8C0;  hide=1
id=41;  date/time=6/9/2020 11:15:46 AM;  message=Operation: backup
id=42;  date/time=6/9/2020 11:15:46 AM;  message=Priority changed to Low.
id=43;  date/time=6/9/2020 11:16:03 AM;  message=Locking partition C:...
id=44;  date/time=6/9/2020 11:16:56 AM;  message=Create Backup Archive 0x00ff0000 Password ProtectedFrom: C:\Users\Billa_000\Desktop\  To file: Desktop_inc_b14_s3_v1.tib Compression: Normal Exclude: System files  
id=45;  date/time=6/9/2020 11:16:57 AM;  message=Writing incremental version to file: Desktop_inc_b14_s3_v1.tib
id=46;  date/time=6/9/2020 11:16:57 AM;  message=The following backups have been successfully created: X:\Acronis Backups\Desktop_inc_b14_s3_v1.tib
id=47;  date/time=6/9/2020 11:17:01 AM;  message=Consolidate Backup Archive Location: X:\Acronis Backups\Desktop_inc_b14_s3_v1.tib Destination: X:\Acronis Backups\Desktop_inc_b14_s3_v1_29F51F94-0D8D-46C7-AFA7-8808FC40E26C.tib  
Error_Code=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
id=48;  date/time=6/9/2020 11:17:01 AM;  message=Consolidate Backup Archive Location: X:\Acronis Backups\Desktop_inc_b14_s3_v1.tib Destination: X:\Acronis Backups\Desktop_inc_b14_s3_v1_29F51F94-0D8D-46C7-AFA7-8808FC40E26C.tib  
id=49;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149B7
Error_Code=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
id=50;  date/time=6/9/2020 11:17:01 AM;  message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA14A2E;  hide=1
id=51;  date/time=6/9/2020 11:17:01 AM;  message= ;  line_tag=0xD460020904AF294A;  hide=1
id=52;  date/time=6/9/2020 11:17:01 AM;  message=The operation is not supported.
id=53;  date/time=6/9/2020 11:17:01 AM;  message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA1481A
Error_Code=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
id=54;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA14650;  hide=1
id=55;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149B7;  hide=1
id=56;  date/time=6/9/2020 11:17:01 AM;  message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA14A2E;  hide=1
id=57;  date/time=6/9/2020 11:17:01 AM;  message= ;  line_tag=0xD460020904AF294A;  hide=1
id=58;  date/time=6/9/2020 11:17:01 AM;  message=The operation is not supported.
id=59;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA13FE2
Error_Code=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
id=60;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA1483E;  hide=1
id=61;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA14650;  hide=1
id=62;  date/time=6/9/2020 11:17:01 AM;  message=Failed to exclusively access a backup file during consolidation. Make sure the file is not opened in other applications.;  line_tag=0x6D5B4DCC0BA149B7;  hide=1
id=63;  date/time=6/9/2020 11:17:01 AM;  message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA14A2E;  hide=1
id=64;  date/time=6/9/2020 11:17:01 AM;  message= ;  line_tag=0xD460020904AF294A;  hide=1
id=65;  date/time=6/9/2020 11:17:01 AM;  message=The operation is not supported.
id=66;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=26,300
id=67;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=29,216
id=68;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=6,700
id=69;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=26,300
id=70;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=29,216
id=71;  date/time=6/9/2020 11:17:01 AM;  message=ServerLRPC::_CloseConnection id=6,700
id=72;  date/time=6/9/2020 11:17:01 AM;  message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE18
Error_Code=AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=
Start= 6/9/2020 11:15:41 AM
Finish= 6/9/2020 11:17:01 AM
Total Time= 00:01:20

Beginner
Posts: 1
Comments: 3

#9

Turned off Automatic Cleanup and backup is now successful with no errors. Turned it on, and same error, turned it off for now, but would prefer to have automatic cleanup keep destination uncluttered.

Forum Moderator
Posts: 147
Comments: 5449

#10

Hello Bill,

this error message usually indicates that some .TIB files were renamed, copied, moved or deleted outside of Acronis True Image program’s user interface. Have you cleared up disk space by deleting .TIBs in Windows Explorer? "Cannot find version" means the old paths to .TIBs, remembered by the program previously, point nowhere and the software is unable to access the files required to continue a backup set.

Legend
Posts: 99
Comments: 21411

#11

Bill, further to the comments from Ekaterina, I would recommend looking at KB 60915: Acronis True Image: repairing program settings - and following the steps to rebuild the internal database and if you still see an issue, do a repair install of your ATI 2015 application.