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"Failed to read from disk" when restoring disk image to a new SanDisk Ultra 3D SSD

Beginner
Posts: 5
Comments: 12

I get the following error when trying to restore a good backup disk image to a new 250GB SanDisk Ultra 3D SSD:

Failed to read from disk

Failed to read from sector '0' of hard disk '4'.  Try to repeat the operation.  If the error persists, check the disk using Check Disk Utility and create a backup of the disk.  Failed to read the snapshot manager drive.  (0x1000D7) Unknown status.  (0x9)
The parameter is incorrect (0xFFF0)

I have tried the restore process with two identical brand new 250GB SanDisk Ultra 3D SSD's.  Both times the restoration gets to 99% then I see the error above.  I clicked ignore, then it popped one one more time.  I clicked ignore again.  After that, the new SSD was bootable and everything seems to work. 

My concern is, what problems might I run into in future regarding this error?  Is this error caused by a harmless glitch in the 2016 version of True Image?  Is it just a compatibility problem with the latest types of SSD's?

Legend
Posts: 45
Comments: 14804

Mark, most errors of this type are caused by an issue such as a bad sector on the drive being mentioned in the error message, so in this case disk '4' which ATI was reading data from.

Acronis number disks differently to Windows, so this would be disk '3' in Windows Disk Management.

I very much doubt that this has any relation to your new SSD drive(s) but is from your backup drive where you are restoring the backup from.

The good new here is that your restored SSD is working so I would recommend making a new backup of the SSD (to a different backup drive if possible), then running any disk drive diagnostic tools against the drive giving the error.  Such tools should be available from the drive makers support site.

Beginner
Posts: 5
Comments: 12

"Most errors of this type are caused by an issue such as a bad sector on the drive being mentioned in the error message"

I appreciate your comment but this does not appear to be the case.  I know that the source HDD is not the problem, because I took a backup image from the source HDD to my NAS successfully without errors.  Then when I tried to restore the image from my NAS to the new SSD's I got this error right at the end. 

Multiple different re-imaging methods were tried on multiple different PC's and using different interfaces (SATA to SATA, USB to SATA, SATA to USB) and the error would always appear either at the start of the process, or right at the end.  The error would always seemed to be referring to the destination SSD, not the source.

When I had both drives connected via SATA cables to a PC and booted from a True Image USB boot drive, I would get the error and failure immediately at the start of the copying process.

I'm guessing that True Image 2016 just does not like these latest model SanDisk Ultra 3D SSD's.   Or there is a serious firmware issue with these SSD's, but I doubt this.  The SSD's seem to work perfectly.

Forum Star
Posts: 104
Comments: 2254

Mark O'Loughlin wrote:

I'm guessing that True Image 2016 just does not like these latest model SanDisk Ultra 3D SSD's.   Or there is a serious firmware issue with these SSD's, but I doubt this.  The SSD's seem to work perfectly.

You may be correct about there being something about the SSD that ATI 2016 is having trouble dealing with.

You could try installing the trial version of ATI 2019, then see if the recovery media results in the same thing happening. The limits of the trial version are discussed here. It looks like you should be able to create the recovery media and do a recovery. Create the recovery media from within ATI; ATI 2018 and later use Windows RE or Windows PT rather than Linux which results in better device support. In your case the Simple rather than Advanced should do what you need for testing.

Beginner
Posts: 5
Comments: 12

Sage advice, thank you.  With such a significant difference between 2016 and 2019 (which I was unaware of)  I may just bite the bullet and buy 2019.

Beginner
Posts: 5
Comments: 12

The Disk Recovery process was successful using True Image 2019.  Thanks for the help.

Forum Star
Posts: 104
Comments: 2254

Thanks for the update Mark. Not sure what is different in 2019, but clearly there is some change since the last update to 2016. SSDs have evolved substantially in the since late 2016. In particular the move to M.2 NVMe drives has seen impressive performance increases. Just replaced a 250 gig Samsung Evo 960 with a 500 gig Evo 970 and the performance difference is noticeable. Looked at getting a 970 Pro but the additional cost was not worth it. With NVMe drives performance seems to increase with larger capacity, not sure if the same happens with SATA SSDs.

The 500 gig drive cost less than the old 250 gig drive I got 15 months earlier.