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Failure to start

Beginner
Posts: 3
Comments: 9

Reason given "Could not find or load the Qt platform pligin "windows" in ""."  Also couod not install ATI 2017.

Forum Hero
Posts: 21
Comments: 8110
mvp

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Stephen, is this your first time of installing the Acronis True Image software, or have you had it installed previously?

Probably the best advice I can offer would be to do a clean install of the software by using the Acronis Cleanup Tool (link below) - do a normal uninstall first via the Windows Control Panel, then run the cleanup tool as administrator followed by doing a restart of the computer.

Now try installing ATIH 2017 again using the full installer from your Acronis account.

Beginner
Posts: 3
Comments: 9

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No, I have been using it for years. If I uninstall 2016, will my 2017 upgrade disc succeed anyway? 

Forum Star
Posts: 67
Comments: 1190
mvp

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You do not need to have the prior version on the system; you right to use ATI 2017 is determined by checking with your account (you will need to log into your account once you open ATI 2017). This is predicated on your having registered the ATI 2017 licence in your account.

Ian

Beginner
Posts: 3
Comments: 9

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Following your advice led me to go to my ATI 2017 on the Acronis web for a free download of the correct build.  ATI 2017 installed successfully, but now Acronis wants more money, even though it said "Free upgrade"

Forum Hero
Posts: 21
Comments: 8110
mvp

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Stephen, what license(s) show in your Acronis Account?  Do you have a license for ATIH 2017 or is your license only for an earlier version?  Where do you see the 'Free upgrade' offer?

Beginner
Posts: 3
Comments: 9

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From the kb:  

Applies to:

 

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2017 you are eligible to download and install any new build (an update) of Acronis True Image 2017 for free. You are eligible to download and install any new build of Acronis True Image Subscription as long as your subscription is valid.

 

Key

Edition

  [REMOVED] 3 Computer perpetual 0 GB Cloud Upgrade

 

Forum Hero
Posts: 21
Comments: 8110
mvp

Top

Stephen, please edit your last post and remove your serial key - this is a public forum and your key is visible to anyone who would care to use it!

Please also open a Support Case directly with Acronis for this issue as they are the only ones who can definitively confirm exactly what your perpetual license is entitled to in terms of upgrades.  Note: your license is only valid for the Standard version of the product, not for the Premium New Generation which is a subscription only product.

Forum Star
Posts: 40
Comments: 2045

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Hello Stephen,

I've checked your license key - it's from Acronis True Image 2017 Perpetual edition. This license type can be used to activate a Standard build of Acronis True Image. To install Acronis True Image 2017 Premium an Acronis True Image 2017 Premium Subscription is needed. Here you'll find a comparison table for all editions.

Thank you, 

Beginner
Posts: 3
Comments: 9

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What should I have done when ATI wouldn't install?

Forum Hero
Posts: 32
Comments: 5991
mvp

Top

Log into your online account and check for download options and the license type you purchased.  The most current version of your application is available from there.  Screenshots attached.  

Technical support is also available for license, registration, installation and general trouble shooting of appliction issues via chat.

 

Frequent Poster
Posts: 2
Comments: 530

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Stephen, if you expericene any issue with installation, license activation or have any other difficulty with using the product, please do not hesitate to open a support ticket here. We would be happy to help you!

Regards,

Slava