Help with moving license when login does not work

Thread needs solution
Lars-Erik Østerud
Forum Member
Posts: 14
Comments: 23

1) I need to move/deactivate an old license tro use on a new computer

2) The login does not work (trid all fixex and communication tests)

3) There is no way to edit licensen online

And on top Acronic just closes the cases as "the version is to old".
What kind of customer service is this?!?!?

As I see other places the login issue is there in the newer versions too.
And what software does not have an online license manager?

Tue, 10/25/2022 - 23:20

Lars-Erik Østerud   -   http://www.osterud.name

Products: Acronis True Image 2016
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Steve Smith
Legend
Posts: 110
Comments: 28771
mvp

Lars-Erik, from some testing I was doing yesterday for another user topic True Image 2015 License Transfer there looks to be issues on the Acronis side with their certification server used for doing license transfers!

Please open a support case direct with Acronis via the Non-Technical option which provides support for Activation & Licensing issues.

Wed, 10/26/2022 - 10:48

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Lars-Erik Østerud
Forum Member
Posts: 14
Comments: 23

They refuse noth to help with the login issue (that has always been there)

and helping me move the PC license in another way.

Just want me to buy a new license (yeah right)

Thu, 10/27/2022 - 12:25

Lars-Erik Østerud   -   http://www.osterud.name

Products: Acronis True Image 2016
Steve Smith
Legend
Posts: 110
Comments: 28771
mvp

Lars-Erik, please raise this issue directly with Arpita Ghosh <Arpita.Ghosh@acronis.com> who is the Acronis Senior Product Manager for True Image / Cyber Protect Home Office.

Thu, 10/27/2022 - 12:58

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive