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Help with moving license when login does not work

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Forum Member
Posts: 14
Comments: 23

1) I need to move/deactivate an old license tro use on a new computer

2) The login does not work (trid all fixex and communication tests)

3) There is no way to edit licensen online

And on top Acronic just closes the cases as "the version is to old".
What kind of customer service is this?!?!?

As I see other places the login issue is there in the newer versions too.
And what software does not have an online license manager?

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Legend
Posts: 110
Comments: 28771

Lars-Erik, from some testing I was doing yesterday for another user topic True Image 2015 License Transfer there looks to be issues on the Acronis side with their certification server used for doing license transfers!

Please open a support case direct with Acronis via the Non-Technical option which provides support for Activation & Licensing issues.

Forum Member
Posts: 14
Comments: 23

They refuse noth to help with the login issue (that has always been there)

and helping me move the PC license in another way.

Just want me to buy a new license (yeah right)

Legend
Posts: 110
Comments: 28771

Lars-Erik, please raise this issue directly with Arpita Ghosh <Arpita.Ghosh@acronis.com> who is the Acronis Senior Product Manager for True Image / Cyber Protect Home Office.