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Moving computer licenses without logging in

Thread needs solution
Forum Member
Posts: 14
Comments: 23

Is there a way to disable license on a old computer (that is not avasilable) to free it up for use on a new?
I now you can do this from Acronis - but that requires a login - and I can't get login to work anywhere :-(

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Legend
Posts: 110
Comments: 28771

Forum Member
Posts: 14
Comments: 23

But the problem is not activating on a computer.

The problem is de-activating an old unavailable computer to use that licens on a new computer.

To mange a licenses you have to login. And the login fails :-(

Legend
Posts: 110
Comments: 28771

Lars-Erik, I can only suggest that you open a Non-Technical support case direct with Acronis for this which is still available for licensing & activation issues.

Acronis Support
Posts: 0
Comments: 488

Dear Lars-Erik Østerud,
As Steve perfectly put it, the only option left for you is to contact our support. Choose the area presented on the Steve's screenshot. In case of any difficulties, do not hesitate to contact us here as well.