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Parsing error

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Beginner
Posts: 1
Comments: 9

I had a parsing error message. Now I cannot open Acronis True Image 2016. Is there a "fix" for this? 

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Legend
Posts: 105
Comments: 24801

Marci, welcome to these public User Forums.

Sorry but I am not sure what you mean by a parsing error message?

The first recommendation if you can no longer launch the ATI 2016 application would be to perform a Repair Install of the application as per KB 60915: Acronis True Image: repairing program settings

 

Beginner
Posts: 1
Comments: 9

Many thanks! I worked thru the repair link and have Acronis working again. When I tried to do a back up, I received this message. I tried to search the knowledge base but don't find anything with "cannot find version 1" and I don't know what that means in order to search for anything else. Can you continue to assist me with this please?
 

image 301

Legend
Posts: 105
Comments: 24801

Marci, the error message normally arises because ATI backup files have been deleted outside of the application using such as Explorer.

Have you tried clicking on the Cancel button and letting the Backup continue (if it will do so)?

Otherwise, try doing a Validation for the Backup task giving this error, and if offered, take the Ignore option for each missing file (else the Cancel option).

If Validation doesn't help resolve this, then follow the steps in the Repair document to force a rebuild of the internal database that ATI uses to track all created backup files.

Beginner
Posts: 1
Comments: 9

The validation didn't work. I don't know how to force the rebuild and haven't found instructions in the help menu. Any chance you have a link to that?

 

Legend
Posts: 105
Comments: 24801

Marci, see Method 1. Rebuild the Database folder  from the KB document I posted earlier that you used to do the Repair Install of ATI 2016.

Beginner
Posts: 1
Comments: 9

OK - I completed that and continue to get the "version 1" error message. Other thoughts?

Legend
Posts: 105
Comments: 24801

Marci, can you post a listing of the files you have for this backup task so that I can see what else might be involved here please?

Beginner
Posts: 1
Comments: 9

Is this what you need?

image 302

Legend
Posts: 105
Comments: 24801

Marci, sorry but no, that is your running Windows Services taken from the Task Manager.

For your backup task in ATI 2016, open the task menu by clicking on the carat 'v' to the right of the task name, then click on 'Open location' which will show the files that have been created by this backup task in an Explorer window.  Those are the list of files I would like to see.

Beginner
Posts: 1
Comments: 9

Oh boy - I don't recall how to get to this location. 

Legend
Posts: 105
Comments: 24801

Just open the main ATI 2016 application then on the Backup panel, look to the right of your backup task name and click on the carat (V) to get the task menu to show then click on the option to 'Open location' which will show an Explorer panel listing your backup files.

Beginner
Posts: 1
Comments: 9

Ah...I only have these 3 options there.

 

image 303

Legend
Posts: 105
Comments: 24801

Marci, if you don't see an option to 'Open location' then ATI doesn't believe that this backup task has been run / has created any backup files yet!

Try using the 'Add existing backup' and selecting the most recent backup file for your backup task.  See the image below showing where to find this option by clicking on the carat (V) to the right of the + Add backup option for creating a new backup task.

Clicking on 'Add existing backup' will open an Explorer  window where you need to navigate to the location where you backup files are stored, then select the most recent file for this task.

Beginner
Posts: 1
Comments: 9

OK -- I added that. I tried to do a back up and got the same error message again. Here's the files from "open location"

image 304

Beginner
Posts: 1
Comments: 9

Also, I did a restart and checked connections to the Seagate back up. Here's a screenshot of the error message. 

 

image 305

Legend
Posts: 105
Comments: 24801

Marci, an issue that I see from the snippet of your files above is the _full_b109_s1_v3 which suggests that there should have been a _v2 and _v1 for that file sequence!

I would suggest deleting that one file and then try running the backup task again, ignoring any errors that may be given.

Beginner
Posts: 1
Comments: 9

Not sure how that happened, but I've deleted it and when I "ignored" the error message, so far the back up is progressing. It will take 4-5 hours before it completes. 

Thank you very much for your time and sharing your expertise.