Skip to main content

quotas are violated, Target drive is running out of space, and Write error but plenty of space on destination drive

Thread needs solution
Beginner
Posts: 1
Comments: 1

Below you will see the Notification report of the failed scheduled backup. 

Notes:

  1. Acronis True Image 2016.
  2. Plenty of space on backup drive.  The destination drive has over 2 TB of free space while the source drive is only 250GB.
  3. The failure happens periodically, last week the backup succeeded, two weeks ago it failed. 
  4. After any of the failures, a manual backup performed the following day succeeds.
  5. Drive manufacture's software reports destination drive is healthy.

Any help in diagnosing this problem will be appreciated.

Thank, you.

 

1    True Image    4/19/2017 11:00:02 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image   4/19/2017 11:00:03 PM    Operation Samsung SSD 850 PRO 256GB started by schedule.
3    True Image    4/19/2017 11:00:13 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

4    True Image   4/19/2017 11:00:13 PM    Operation: Backup
5    True Image    4/19/2017 11:00:13 PM    Priority changed to Low.
6    True Image    4/19/2017 11:00:13 PM    Create Backup Archive From: Disk 1 To file:    "E:\Samsung SSD 850 PRO 256GB.tib" Compression:    Normal Exclude:    Files matching mask Match criterion:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\<username>\AppData\Local\Temp, C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\<username>\AppData\Local\Opera Software, C:\Users\<username>\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC 

7    True Image    4/19/2017 11:00:13 PM    Pending operation 172 started: 'Creating partition image'.
8    True Image    4/19/2017 11:00:14 PM    Writing full version to file: Samsung SSD 850 PRO 256GB_full_b8_s1_v1.tib
9    True Image    4/19/2017 11:00:14 PM    Pending operation 172 started: 'Creating partition image'.
10    True Image    4/19/2017 11:14:56 PM    The quotas are violated.
11    True Image    4/19/2017 11:14:56 PM    The quotas are violated.
12    True Image    4/19/2017 11:14:56 PM    Target drive is running out of space.
Delete unnecessary files or choose another archive location.: ⎂Ignore//⎂Cancel//
13    True Image    4/19/2017 11:24:56 PM    Target drive is running out of space.
Delete unnecessary files or choose another archive location.: ⎂Ignore//⎂Cancel//: User response:

14    True Image    4/19/2017 11:25:06 PM    Write error
15    True Image    4/19/2017 11:25:06 PM    Write error
16    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
17    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
18    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
19    True Image    4/19/2017 11:25:06 PM    Write error
20    True Image    4/19/2017 11:25:06 PM    Write error
21    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
22    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
23    True Image    4/19/2017 11:25:06 PM    The quotas are violated.
24    True Image    4/19/2017 11:25:06 PM    Terminated by timeout.

0 Users found this helpful
Legend
Posts: 82
Comments: 18934

#1

Melissa, welcome to these user forums.

How is your backup drive connected to your computer in this scenario?  Is this an internal or an external drive?
If external, is it USB 2.0, USB 3.0 or a NAS drive?
If USB 3.0 how is the drive powered?  Is it powered by its own external power supply, or does it take power from the USB port it connects to?
If drawing power from the USB port in the computer, what standard port is this, USB 2.0 or 3.0?
Are there any USB Hubs involved in the drive connection?

Normally, the error messages you see for drive running out of space are issued validly and it is normal to see the quota errors along with these.

If the drive is fragmented then this could cause a similar error for drive space if the amount of contiguous free space is not sufficient to store the complete Acronis backup file.  You could try setting a maximum file size in the backup configuration settings if this may be the case or you could try doing a defragmentation for the backup drive.

Beginner
Posts: 1
Comments: 1

#2

Thank you for your prompt response.  The source drive is an internal SATA ssd. The destination drive is a spinning disk SATA drive and both are connected via the Serial ATA interface bus in the computer.

What is interesting is that although there was only about 316GB of space used on the 3TB drive and Windows 7 graphical interface displayed this with a small portion of the drive filled, the text below it displayed only a few MB of free space.  Previous to the manual backup, it showed 2.x TB of space free. This doesn't make sence since the source drive is only 250GB.  Do you have any idea why this would happen?

I decided to reformat the destination drive and start over with the backup scheme.  Doing this isn't idea as I risk having to restore the machine from scratch if something fails. I use Crashplan incremental backup for my user files so they are protected. 

Legend
Posts: 82
Comments: 18934

#3

Melissa, if this drive is considered to be an internal / fixed drive by virtue of being connected via SATA then it is possible that Windows has allocated space on the drive for System Protection / Restore Points / Volume Shadow Copies and this is what is taking up the free space on the drive.