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Restore of a Windows 11 System Partition

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Beginner
Posts: 2
Comments: 1

I still useTrueImage 2016, as it works during the last years very well. Since a few months I am using Win11 on my Laptop. On the new system I also installed my TrueImage, set up the weekly backups and everything seams to work as expected.  After a problem with a windows update I tried to restore the system parition, but the restore failed. During the restore every thing seams to be ok, but after the restore operation I see only an empty, not assigned area in my disk. But I am sure, that data were written to the disk. Is there someone, who can help me?
Can I use the old backups whith newer version of TrueImage, which deals well with Win11?

Thank you for your anwers
Michael Buballa

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As you are no doubt aware, the only version of True Image (or its successor Cyber Protect Home Office [ACPHO]) that officially supports Windows 11 is ACPHO. That said, some users are (apparently) using older versions (such as ATI 2016) with Windows 11.

In most cases, a backup created with an old version of ATI can be recovered using a newer version of ATI/ACPHO; see 1689: Backup archive compatibility across different product versions

How are you doing the recovery, from within Windows or using the Acronis recovery media - if the latter was it created from within ATI or did you download an ISO from your Acronis account?

The first thing that occurs to me is that you may have recovered in Legacy/BIOS mode rather than UEFI mode. Your new laptop is likely to using UEFI, so when using recovery media, you need to select booting in UEFI mode for the disk with the recovery media (in my experience it will clearly be identified as UEFI. Another possibility is that the Windows system is set up to use RAID (this can increase performance by using RAID drivers) - so try deselecting RAID in the UEF/BIOS. The final possible issue is that the new system probably uses a M.2 NVMe disk drive, and the ATI recovery media (Linux based) does not support M.2 drives. These issues will also arise if you attempt to do the recovery from withing the ATI Windows application (as it will use a temporary Linux installation).

You may need to use MVP Tool - CUSTOM ATI WINPE BUILDER in order to get the necessary drives; my understanding is that the more recent MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.2.1) does not work with ATI 2016.

The information in Common WinPE and Driver Pack Links may also be useful.

Please also look at Guide to Restoring a UEFI/GPT Windows System to a New Disk with True Image 2016.

Ian

Beginner
Posts: 2
Comments: 1

H Ian,

thank for your detailed answer. In fact, it helps to find a solution. First I shoult explain my machine layouts. In my computers are at least 2 physical drives. First drive contains the main OS. The 2nd contains usually data partitions and a service OS, for example Win 10. The service System is used espacially for desaster recovery. In this particular case, the in in place recovery didn't work, because of a M.2 NVMe disk drive. You explained, why it doesn't work. The recovery with the service OS results in the empty partition, I mentioned above.

I don't want to buy a ACPHO, because of licensing (to expensive). So I tried ATI 2020, hoping it will work -  and indeed, it works well. 

Thank you for your help and with kind regards

Michael B.


 
Forum Hero
Posts: 207
Comments: 5058

Hi Michael

Glad that you appear to have sorted out the problem that you were having,

Ian