Shared Folder Path Syntax Error

Thread needs solution
system_account
Regular Poster
Posts: 198
Comments: 120

I recently started the trial of the Cyber protect advanced workstation and all worked well on 2 PCs, one running Windows 10 and the other running Windows 11, I purchased the software today with 3 licenses however upon adding the 3rd and final PC which is also running Windows 11 the backup fails saying:

13:30 — 13:30 (2 sec)
Protection plan 'DATA PCs'
Status:Error
Customer:Stephen Hicks (steve.hicks@lonsdaledirect.co.uk)
Device:DataServer.lps.local
Plan:DATA PCs
Started by:On schedule
Type of run:Scheduled
Start time:May 13, 2022, 13:30:00
Finish time:May 13, 2022, 13:30:02
Duration:2 sec
The syntax of path '\\?\UNC\studio_raid\Data_Department\' is incorrect.

Fri, 05/13/2022 - 12:30

spam

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IanL-S
Forum Hero
Posts: 207
Comments: 5062
mvp

Hi Stephen, welcome to the Acronis users forums. 

First, please delete you email address from the first post as it is risky to post them on public forums.

Somehow you post has ended up in the wrong place - it can happen when a new user makes post - not sure why it happens but it does. You should repost on the appropriate forum; I think the appropriate forum is Acronis Cyber Protect 15 Forum; I am sure I have seen one specifically for Cyber protect advanced workstation but cannot find it now - maybe just the downloads page.

Ian

Wed, 05/18/2022 - 01:11

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe +  1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Products: Cyber Protection Home Office (latest build); Disk Director 12.5