Transfer license ATI 2016
I'm replacing my old dead computer. ATI 2016 was installed on the old PC. I did a full install on the new PC from the CD and entered the serial code. The summary indicates that it's only good for 30 days. I then went to the web site and opened my account. I highlighted my product and chose transfer license. This brought up a screen that says:
That's a 500 error
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Something went wrong. Try to refresh page or contact our support.
I've tried numerous times on both Firefox and Chrome with the same result.
Hi Steve,
Thanks for the link. The instructions were very clear. It was easy to do from the "too many activations" page. I must have done something wrong previously because I never got to the screen where I was able to check the name of my old PC.
So thanks again.
Mike
How do you transfer when you can't login on any device (tried all fixes, stiill login error)
<event id="1" level="3" module="100" code="7001" time="1665990438" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
<event id="2" level="3" module="487" code="10" time="1665990438" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" hide="1" />
<event id="3" level="3" module="487" code="17" time="1665990438" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
<event id="4" level="3" module="100" code="7001" time="1665990929" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
See KB 45522: Acronis True Image: Activation Fails with "Failed to connect to the Acronis activation server" - for how to use the offline activation procedure.
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