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Transfer license ATI 2016

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Beginner
Posts: 2
Comments: 1

I'm replacing my old dead computer. ATI 2016 was installed on the old PC. I did a full install on the new PC from the CD and entered the serial code. The summary indicates that it's only good for 30 days. I then went to the web site and opened my account. I highlighted my product and chose transfer license. This brought up a screen that says:

That's a 500 error

Ooops!

Something went wrong. Try to refresh page or contact our support.

I've tried numerous times on both Firefox and Chrome with the same result.

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Legend
Posts: 110
Comments: 28777

Beginner
Posts: 2
Comments: 1

Hi Steve,

Thanks for the link. The instructions were very clear. It was easy to do from the "too many activations" page. I must have done something wrong previously because I never got to the screen where I was able to check the name of my old PC.

So thanks again.

Mike

Forum Member
Posts: 14
Comments: 23

How do you transfer when you can't login on any device (tried all fixes, stiill login error)

<event id="1" level="3" module="100" code="7001" time="1665990438" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
<event id="2" level="3" module="487" code="10" time="1665990438" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" hide="1" />
<event id="3" level="3" module="487" code="17" time="1665990438" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
    <event id="4" level="3" module="100" code="7001" time="1665990929" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >

Legend
Posts: 110
Comments: 28777