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Unable to sign in to activate Acronis Cyber Protect on licensed pcs

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Beginner
Posts: 2
Comments: 2

Been trying all day to login through application in order to activate account on multiple pcs after purchasing license some time ago.  I get an error message each time I try to activate:  "An error occurred while signing in.  Try again later."  I haven't found anything on the site to help me diagnose this error or any posting by Acronis regarding the problem.  Application was downloaded and is latest build.  I have a license for 5 pcs.

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Forum Member
Posts: 4
Comments: 30

Whilst a "me too" message doesn't help fix the problem, it at least lets you know that you are not alone.

 

It started over the weekend for us.

Beginner
Posts: 0
Comments: 1

Same problem overhere.

Backup started 20-02-2002 20:00 (CET)  worked fine.

Backup started 20:30 came with the following problem:

2022-02-20T20:30:04:721+01:00 23064 E01E7000A: Error 0x1e7000a: There is a connection problem or an error on the server. Check your Internet connection or try again later.

Program says I have to activate, but this is not working both online and offline.

 

 

 

Legend
Posts: 110
Comments: 28771

Daniel, David, if the sign in issue hasn't resolved itself by the time you read this post, then I can only advise contacting Acronis Support directly as only they are in a position to remedy any issues with their servers.

Forum Member
Posts: 14
Comments: 23

I have the same problem. I need to deactivate license on an old computer to install on a new.
But I get a login error on all devices. Have check firewall and certificates. Very annoying.
Log stil talks about SSL error, but I have installed the lastest root certificate:

<event id="1" level="3" module="100" code="7001" time="1665990438" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
<event id="2" level="3" module="487" code="10" time="1665990438" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" hide="1" />
<event id="3" level="3" module="487" code="17" time="1665990438" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
    <event id="4" level="3" module="100" code="7001" time="1665990929" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >

Legend
Posts: 110
Comments: 28771

Forum Member
Posts: 14
Comments: 23

It's not the activation of a license that is the problem.

It's the deactivating of a license used by an old computer (that is not available).

To unregister that I have to login, and that soesnæt work :-(

Legend
Posts: 110
Comments: 28771

Lars-Erik, I can only suggest that you open a Non-Technical support case direct with Acronis for this which is still available for licensing & activation issues.

Acronis Support
Posts: 0
Comments: 488

Dear Lars-Erik Østerud,
As Steve perfectly put it, the only option left for you is to contact our support. Choose the area presented on the Steve's screenshot. In case of any difficulties, do not hesitate to contact us here as well.