Unable to transfer ATI 2020 license to new machine

Steve, welcome to these public User Forums.

The option you are looking at does not transfer any licenses between different PC's, it would only transfer the licenses to a different Acronis Account as indicated by the new email address you are using, so that new account needs to be created first!

To move your license to a new / different PC you just need to install ATI 2020 on that new PC then use the options that will be shown for solving activation issues.

See KB 62744: Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number" - for moving your license to the new computer.

Thanks for that, it wasnt particularly clear the transfer function, hence the confusion. 

I had already uninstalled and attempted to reinstall the software on the new doner machine, this just got stuck in a loop, saying that it had been activated too many times then the above confusion set in. All I wanted at that point was a WinPE boot disc and did it from the USB key.  The machine has subsequently being turned into an unRAID server now.   

Thanks again for the clarification of that transfer function.

How can we transfer licenses from the program when we can't login :-(
Have the same issue with 2016. Tried all fixes. Still not able to login :-(
This is just poor customer service and you will loose customers!

Acroinis refuses to look at both my login problem and help transfer licenses.
Say product is retired (or something) even if I have a 3 PC ligetime license.

Idiotic that there is no other way to move a license than from within TrueImage

Lars-Erik, please raise this issue directly with Arpita Ghosh <Arpita.Ghosh@acronis.com> who is the Acronis Senior Product Manager for True Image / Cyber Protect Home Office.