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Win Event View keeps getting Errors ever Second for this: Scheduler failed to run task with GUID .........

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Forum Member
Posts: 9
Comments: 17

I've been using ATI2016 for years without problems.  I had to restore my C: drive, where ATI is installed, from a backup last week.  I also Took out some old HDD and added a new SSD.  So, I deleted all of my current .tib backups and Settings and created new tasks to run each day.  It is all running fine, but there is this error being reported every single second in the Windows Event Viewer.  Even after I close ATI2016 and it is not backing up anything!  It's filling up my Event Error Log!

Scheduler failed to run task  with GUID 'F87D1A73-CF7A-4798-87E7-B7FB47590A90' because of error 267 (The directory name is invalid.).

So, I ran the Acronis TI System Report tool and saved it to my desktop.  In the schedule.txt file I searched for that GUID and found this at line 522.  You can see that it points to a folder (C:\Program Files (x86)\Common Files\Acronis\DiskDirector) but it does not exist on my system.  So, I reinstalled/repaired ATI2016 from a new download and still am getting the error..

HELP!?

:
:

User 2 (NT AUTHORITY\SYSTEM):
----------
Task   2-1  
----------
Flags: 0x81000099 (LOCAL_SYSTEM USE_SHOW_WINDOW OR_LATER TIME EXECUTED ENABLED)
FlagsEx: 0x40008000 (NO_RELOGON RETRY_FAILED)
Time: 11:00:00
Type: daily
Extra: every 30th day
Begin: 11.05.2018
ExecApp: C:\Program Files (x86)\Acronis\TrueImageHome\prl_stat.exe
ExecCmd: for_scheduler
ExecFlags: 0x20 ( NORMAL_PRIORITY_CLASS )
ExecDir: C:\Program Files (x86)\Acronis\TrueImageHome
Product: 2 (ATI)
Last changed: 26.04.2018 11:00:56
Last tried: 29.06.2020 14:30:47 as TIME_NORMAL
Last result: run on 29.06.2020 14:30:47, exited on 29.06.2020 14:31:37 with code 0
PrevSucc. result: run on 30.05.2020 11:00:01, exited on 30.05.2020 11:00:50 with code 0
R/O Flags: 0x2 (ELEVATED)
Computed next try: 29.07.2020 11:00:00
Run counter: 29
Guid: 2AEC8EEC-1EBB-4024-9D81-82EF9D37519D
ShowWindow: 0x0 ( SW_HIDE )
Task failed parameters
  Seconds interval: 86400
  Retries max: 14
----------------
----------
Task   2-2  
----------
Flags: 0x81000099 (LOCAL_SYSTEM USE_SHOW_WINDOW OR_LATER TIME EXECUTED ENABLED)
FlagsEx: 0x40008000 (NO_RELOGON RETRY_FAILED)
Time: 10:40:00
Type: daily
Extra: every 30th day
Begin: 09.07.2020
ExecApp: C:\Program Files (x86)\Common Files\Acronis\DiskDirector\Common\prl_stat.exe
ExecCmd: for_scheduler
ExecFlags: 0x20 ( NORMAL_PRIORITY_CLASS )
ExecDir: C:\Program Files (x86)\Common Files\Acronis\DiskDirector\Common
Product: 2 (ATI)
Last changed: 24.06.2020 10:40:43
Last tried: 11.07.2020 14:25:27 as RETRY_FAILED
Last result: run on 11.07.2020 14:25:27
LastError: 267 (0x10B) - The directory name is invalid.
R/O Flags: 0x2 (ELEVATED)
Computed next try: 08.08.2020 10:40:00
Task failed retries left: 14
Guid: F87D1A73-CF7A-4798-87E7-B7FB47590A90
ShowWindow: 0x0 ( SW_HIDE )
Task failed parameters
  Seconds interval: 86400
  Retries max: 14
----------------
:
:

 

 

Attachment Size
Acronis Error.png 100.7 KB
schedule.txt 21.03 KB
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Legend
Posts: 99
Comments: 21411

#1

I would recommend downloading the Acronis Scheduler Manager tool (link below) and then run this standalone tool as Administrator.

This will open a black command window, type the command: task zap
this will clear all existing scheduled tasks from your computer, so you will need to re-set the schedules for any of your backup tasks that use a schedule.

It is best to restart the computer after doing the zap and before adding back any schedules.

Forum Member
Posts: 9
Comments: 17

#2
Steve Smith wrote:

I would recommend downloading the Acronis Scheduler Manager tool (link below) and then run this standalone tool as Administrator.

I upgraded to ATI2020 this morning..  And I see that there is a note in the 'Schedule Manager' page that says to use a different download if you are using ATI2019.  So, should I use the 2019 tool, or the other tool link??

And thanks for your reply! 

Legend
Posts: 99
Comments: 21411

#3

You should be using the first tool offered in the KB page rather than the one for 2019 as you are now on ATI 2020.

Forum Member
Posts: 9
Comments: 17

#4

Thanks, I just ran the task zap command and it just returned to a new cursor line with no message.  Doesn't it say 'completed' or something to indicate it worked?

Then, I rebooted and started ATI2020 and all of my Scheduled Backups are still there!?  And the .tib files are still there.  

Another problem, and maybe I just don't understand how this works....   But I first tried the Non-Stop backup yesterday and selected My Documents, and Pictures folders.  Today one of my backups said there was not enough room on the disk to run.  I looked and the Non-Stop backup folder was filled with 100's of 1GB cdpXX.data files.  Even after I Upgraded to 2020 and ran your task zap I noticed that the Non-Stop was running and doing it again.  In the last 15 minutes since I rebooted it has created 130GB of these 1GB files.  Is that normal?  If so, I might need to move that to another drive.

Thanks again!

Legend
Posts: 99
Comments: 21411

#5

The schedmgr.exe tool is pretty basic in terms of the information shown but after using task zap all the scheduled tasks would be gone.  You can use the further command get list which will show what tasks are known.  There will always be at least 1 or 2 such tasks for other features of ATI such as tibmounter and gaservice.

Non Stop Backup will always fill all available space on the drive you have allocated to use with it, so might be best to delete that NSB task if this is causing space problems.

Not sure as to why it is creating so many files in such a short time, but probably because of the source data selected having lots of changes occurring.

Forum Member
Posts: 9
Comments: 17

#6

Ok, thanks again..

I see that it didn't delete my scheduled tasks, it just set the schedule to 'Do not Schedule'.  So, that's nice.. I still have all my backups setup.  And I assume it turned off the schedule for any other tasks that it was seeing, that were old and not shown in ATI.

I think the NSB may have been running because I deleted all of it's files this morning when I saw what it was doing.  But was was strange was that I had deleted that NSB yesterday.  And it was still running this morning?  I think ATI has trouble cleaning up it's deleted schedules sometimes.  Of course I recently installed a new SSD and removed 2 HDDs last week.  And had to manually move the ATI folders to a new drive.  So that may be the cause.  

One last question I think..  I noticed that all of my backups have the Compression Level disabled/greyed out?  Is that because you can't change that after you create the backup task?  

Legend
Posts: 99
Comments: 21411

#7

One last question I think..  I noticed that all of my backups have the Compression Level disabled/greyed out?  Is that because you can't change that after you create the backup task?

Correct, compression can only be set for new tasks before any backup has run.