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Acronis 2017 True Image crashes

Thread needs solution
Beginner
Posts: 3
Comments: 2

Need help!

Old PC dying, so got new Dell XPS17 laptop.
Used PCmover to move applications (including Acronis True Image) to new PC.
Acronis crashes (screenshot as requested attached below).
Generated system report as instructed in help.
THIS FORUM FAILS TO UPLOAD THE SYSTEM REPORT (upload fails with no message, unbelievable).

HELP!
Thanks in advance,
Best Regards, Dave

Attachment Size
AcronisFailed.PNG 63.62 KB
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Legend
Posts: 106
Comments: 26356

Dave, sorry but due to the complexity of how Acronis is integrated into the OS, then the advice shown in your screen image to reinstall the application is the only option here!  I doubt that PC Mover has correctly / fully moved all Acronis components / drivers / kernel level files across.

KB 60915: Acronis True Image: repairing program settings - has details for trying a Repair Install.

Forum Star
Posts: 191
Comments: 4548

I agree with Steve Smith; fortunately it should be easy to resolve by a repair installation.

Please post back if you need further assistance.

Ian