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Acronis Won't Install - Status Never Changes

Thread needs solution
Forum Member
Posts: 17
Comments: 26

I had a problem in Acronis so I wanted to do an uninstall/reinstall. I ran the clean utility, rebooted, and then attempted to reinstall 2017. It simply stays stuck on the status screen, never giving any indication at all that it even starts. It's almost like there's a background prompt somewhere that it's waiting on, but there isn't. I've downloaded the executable several times, just in case that was the problem, and run as administrator, but I simply can't get it installed. Any ideas?

1 Users found this helpful
Legend
Posts: 105
Comments: 25331

Joel, have you restarted Windows since using the Acronis Cleanup tool, if not, then please do so before trying to reinstall.  The install should always be done from an Administrator account.

Forum Member
Posts: 17
Comments: 26

Yes, I did the cleanup, then restarted, then ran the executable as administrator. But it won’t install. I’ve never had this before. 

Legend
Posts: 105
Comments: 25331

See KB 46710: Acronis True Image: Installation Fails in Windows - for common issues.

The install log, if one is created should be a good starting point too.

Forum Member
Posts: 17
Comments: 26

I gave up on it, so I tried Acronis 2019 (I had a license for that) and it worked. No idea why 2017 wouldn't install.

Legend
Posts: 105
Comments: 25331

Joel, glad you have been able to install 2019, though a mystery why 2017 failed to install!

Beginner
Posts: 0
Comments: 2

Joel Schwartz wrote:

I gave up on it, so I tried Acronis 2019 (I had a license for that) and it worked. No idea why 2017 wouldn't install.

Same problem with me. What to do ? 😢