ATI 2017, can't activate it

I did a Windows fresh install and after I installed again ATI 2017, I can't activate it
I have the serial number on my e-mail
Am I doing something wrong ?
Could anyone help me, please ?
Thank you

I tried already.
I even reset the password, but I can't login
Last time when I had the same issue, I disabled the firewall and I was able to login but now I can't

Sorry, but you will need to contact Acronis to resolve any issues with account passwords or access or serial numbers.
Please send a private message to Ekaterina Surkova | Forum Moderator who can try to help you otherwise you will need to open a support ticket for non-technical issues.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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Thanks
I did, I hope they can help me

Hello Attx,
please check your personal messages
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.