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Failed to read data from the disk

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Beginner
Posts: 1
Comments: 2

I have a twice-daily backup on my Windows 10 system that has started failing with the following error:

Failed to read from sector '18,566,856' of hard disk '1'.  Try to repeat the operation.  If the error persists, check the disk using Check Disk Utility and create a backup of the disk.  Failed to read the snapshot. (0x10C45A) CRC error. (0x100155)

I've seen others in the forum here with this problem and it seems to be resolved as you would expect -- run chkdsk and fix the bad sectors.  Unfortunately that didn't seem to do anything for me: no bad sectors were found.  SMART checks are ok.  The disk seems to work fine otherwise.

The disk is an SSD.  Does anyone have any advice?  Support has run out on my installation, so it seems can't file a support case.

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Legend
Posts: 80
Comments: 17155

Brian, welcome to these User Forums.

The 'failed to read data from disk' can be in any area of the drive in question, so can be in areas that are not touched by CHKDSK.

The first point here is to identify the correct disk drive.  Acronis numbers drives starting from '1' which is different to how Windows numbers drives (starting from '0').  So open Windows Disk Management and confirm that Disk 1 as shown in the error message is your SSD drive shown as Disk 0 in Windows.

Next, go to the SSD makers support web site and look for any diagnostic utilities that they may provide and use this to check the drive.  Example: Samsung provide the Samsung Magician utility.  See the list of potential tools in the Troubleshooting section of this KB document.

Finally, the error message also says "Failed to read the snapshot" which could indicate an issue with the Microsoft VSS function used to create snapshot data - please download & run the free Acronis VSS Doctor utility from the link in my signature.

One further point here, if you have a valid licence for ATI 2017, then you should still be able to open a Support Case with Acronis as that product is now in an Extended Support stage as documented in webpage: Acronis Support Lifecycle Policy for Consumer Products  

If you are still not able to open a Support Case, then please send a private message to Renata Gubaydullina | Product manager, Acronis True Image to ask her why this is so?

Beginner
Posts: 1
Comments: 2

Thanks Steve, really appreciate your help.  Strangely, everything started working fine for me over the weekend.  I'm not sure what happened.

I will keep an eye on it and revisit this if necessary.

Legend
Posts: 80
Comments: 17155

Brian, I would still recommend running some diagnostic tests for your backup drive - I tend to be suspicious of problems that just 'go away' as they have a habit of coming back again and biting!

In reply to by Steve Smith

Beginner
Posts: 1
Comments: 2

True statement.  I'll see what I can find out...