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Failed to read from sector X of hard disk '1' (Answered)

Forum Member
Posts: 14
Comments: 20


As per subject, True Image gets hooked up on this error.

The system is less than 7 months old with Windows 10 Home installed on an Intel M2 SSD. Diskpart and Drive Management both refer to the SSD as Disk 0.

I have tested the external NAS for bad sectors where backups are written but no errors.

So I think the question is, is True Image referring to Disk 0 when it mentions hard disk '1'? Running Intel Toolbox diagnostics as we speak and SMART values are all in the green.


Posts: 45
Comments: 14817

Richard, disk drive numbering in ATI is not the same as used by Windows.

ATI starts numbering from 1 whereas Windows starts from 0, so for your message, this is referring to disk 0 in your computer, so the Intel M2 SSD drive.

One factor to be aware of is that if you are making a Disk & Partitions backup image of the SSD, then this includes hidden/system partitions on that disk, not just the OS partition.

If you have the ability to check the whole SSD then you should do that, not just the OS partition.

Forum Member
Posts: 14
Comments: 20

Thanks Steve, will undertake a full bad sector scan of the SSD soon.