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Mobile backup server status log growing continuously

Forum Member
Posts: 36
Comments: 49

Windows 7 SP1 Pro Sp1; TI2017 build 8053

I simply glanced at the "Mobile device backup" from the "Dashboard" and I now see that in C:\ProgramData\Acronis\TrueImageHome\Logs\mobile_backup_status_server I now have mobile_backup_status_srv.0.log growing constantly. In the few minutes since I touched that icon, it's now at 3MB, and shows no sign of stopping. How do I get this to stop?

All I see is this, repeated over and over:

Accept: */*
Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9Cg.eyJlbWFpbCI6IndybUBsb2NhbGhvc3QiLCJpYXQiOjE0OTUxOTUyNjIsIm5hbWUiOiJhY3JvbmlzLWxvY2FsLWRhdGEiLCJzY29wZSI6WyJjb25zdW1lciJdLCJ0ZW5hbnRJZCI6IjEiLCJ1aWQiOiJhY3JvbmlzLWxvY2FsLWRhdGEifQo.j49A-iKMTTzFOy5-QO21CVgikxgTFyc3xqwBINFQ3zI
2017-05-19 10:39:07:205 6952 D02940000: S+1398: Response initialized successfully.
2017-05-19 10:39:07:205 6952 D02940000: S+1398: Request job created.
2017-05-19 10:39:07:206 6952 D02940000: S+1398: Request completed successfully.
2017-05-19 10:39:07:206 6952 D02940000: S+1398: RequestJobImpl @01B422A0: StateChange: SendingResponse
2017-05-19 10:39:07:206 6952 D02940000: S+1398: Response started:
200
Content-Type: application/json
Body size, bytes: 43
2017-05-19 10:39:07:206 6952 D02940000: S+1398: Response job created.
2017-05-19 10:39:07:207 6952 D02940000: S+1398: Response completed successfully.
2017-05-19 10:39:07:207 6952 D02940000: S+1398: RequestJobImpl @01B422A0: StateChange: Done
2017-05-19 10:39:07:207 6952 D02940000: S+1398: RequestJobImpl @01B422A0: NotifyCompleted
2017-05-19 10:39:07:207 6952 D02940000: S+1398: RequestJobImpl @01B422A0: Destroyed
2017-05-19 10:39:07:235 6952 D02940000: S+1399: RequestJobImpl @01B422A0: Created
2017-05-19 10:39:07:235 6952 D02940000: S+1399: RequestJobImpl @01B422A0: StateChange: HandlingRequest
2017-05-19 10:39:07:235 6952 D02940000: S+1399: Request started: GET //api/true_image/statuses HTTP/1.1
User-Agent: MobileBackupRestClient
Host: localhost:58082

 

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mvp

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Bert, have checked this log on my own computer and it seems to sit at around 3.5MB for me.

If yours is still growing in size and you are concerned, then you would need to open a Support Case for this and get Acronis to tell you if this is normal behaviour or not?

Forum Hero
Posts: 29
Comments: 9638
mvp

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Update: I spoke too soon, the log file grew to nearly 9MB plus I discovered that the bug I reported to Acronis previously where the backup of my Samsung J5 Android phone fails after around 36% with the message 'Retry in 1 minute" is still not fixed.

Log stopped growing after uninstalling the Acronis Mobile Backup app on the phone and deleting the complete backup task in ATIH 2017.  Guess I am not meant to use ATIH to backup this mobile phone! (Especially as it defaults to doing a continuous backup too which I would expect would drain the battery even more that any real benefit gained).

Forum Member
Posts: 36
Comments: 49

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The log is at about 10MB at the moment and still growing.  The entries are being created at the rate of one per second; they're small, but they do mount up.

Maybe I should try backing up my phone and see if that satisfies it :-)

Otherwise, I'll give Support a try at it.