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Network disconnected error when trying to recover files

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Posts: 3
Comments: 3

Still using True Image 2017 here. Been using a differential backup scheme to backup Outlook files to a NAS box for a number of months now. When browsing to the backup location on the NAS from Windows Explorer I can see and open the backup files, no problem. However when I try to "Recover Files" or "Search Files" from within Acronis I get the following error: "Network disconnected" Error codes 0x006400CC+0x0064023C+0x00040015+0x0000FFF0+0x80070533 This seems very good given that the backups execute successfully at the scheduled times, so Acronis must be able to access the NAS? I'm also able to right click on the backup files in Windows Explore, select "validate" and they will validate ok in the Acronis application. Any ideas or suggestions?

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Posts: 106
Comments: 26782

Sorry but I have no explanation for why you are seeing 'Network disconnected' type errors only when trying to either do a recovery or search of your backup files on your NAS, especially when you have no similar errors when using Explorer, or creating backups, or validating them!

Seem very strange to give this error only for the recovery or search features!

Please see the following documents:

KB 59051: Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".

KB 58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices

KB 45527: Acronis True Image: Troubleshooting Network Connection Issues