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Old backup are not deleted.

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Forum Member
Posts: 12
Comments: 48

Hello.

 

I have a problem on 2 PCs (Windows 10, ATI 2017 and ATI 2016).

The oldest versions of backups are not automatically deleted, and quotas are no longer respected.

On one of the PCs, the problem appeared after replacing the USB stick with a larger one.

I did assign the same letter, I even deleted the backup job and recreated it.

On one PC, after each backup Acronis indicates in the log sent by email: "Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings."

On the other PC, Acronis sents an email when the external drive becomes full.

I enclose the scripts of the backup tasks.

 

Thanks for your help.

Stéphane.

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Legend
Posts: 105
Comments: 24712

Stéphane, the task script files do not really offer much help for the situation described here, this is where the actual backup log files would be better suited to try to show what is happening?

First, please check the automatic cleanup settings for your backup tasks and check that they are still set correctly as you expect them to be and have not been disabled?

For the PC where you have changed the storage USB drive, please try creating a new task with a unique name that hasn't been used before and see if this will work correctly for you?

Note: as you are using older versions of ATI with 2016 & 2017, check what file system your new USB drive is using.  If it has exFAT then you would need to reformat it to use NTFS to work with your older ATI versions.

Forum Member
Posts: 12
Comments: 48

Hi Steve and thanks for your help :-)

 

I did what you suggested to me. I checked (on the only PC to which I have access this evening), the quota setting. This is in line with my expectations.

I also just noticed that on my own PC (with ATI 2019), I have 3 backups kept for a quota of 7 ! I think I deleted some extra backups over a month ago, and ATI has been a bit lost since ...

As for the USB keys, they are well formatted in NTFS.

 

Here is one of the error reports sent by ATI :

 1    True Image    10/02/2021 21:00:02    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image    10/02/2021 21:00:02    Operation Sauvegarde journalière started by schedule.
3    True Image    10/02/2021 21:00:08    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
4    True Image    10/02/2021 21:00:08    Opération : Sauvegarde
5    True Image    10/02/2021 21:00:08    Priority changed to Low.
6    True Image    10/02/2021 21:00:08    Créer une archive de sauvegarde Depuis :      Réservé au système (1-1), NTFS (C:) Vers le fichier :   "P:\Sauvegardes Acronis\Sauvegardes journalières\Sauvegarde journalière.tib" Compression :      Normal Exclure :        Fichiers correspondant au filtre Critère de concordance :       hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\ICS\AppData\Local\Temp, C:\Users\LogMeInRemoteUser\AppData\Local\Temp, C:\Users\O. Grenon\AppData\Local\Temp, C:\Users\Administrateur.000\AppData\Local\Temp, C:\Users\DefaultAppPool\AppData\Local\Temp, C:\Users\ICS\AppData\Local\Microsoft\Windows\INetCache, C:\Users\LogMeInRemoteUser\AppData\Local\Microsoft\Windows\INetCache, C:\Users\O. Grenon\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Administrateur.000\AppData\Local\Microsoft\Windows\INetCache, C:\Users\DefaultAppPool\AppData\Local\Microsoft\Windows\INetCache, C:\Users\ICS\AppData\Local\Google
 \Chrome\User Data\Default\Cache, C:\Users\ICS\AppData\Local\Opera Software, C:\Users\ICS\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\ICS\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\ICS\AppData\Local\Opera Software, C:\Users\ICS\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\ICS\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\ICS\AppData\Local\Opera Software, C:\Users\ICS\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\ICS\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\ICS\AppData\Local\Opera Software, C:\Users\ICS\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\ICS\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\ICS\AppData\Local\Opera Software, C:\Users\ICS\AppData\Local\Mozilla\Firefox\Profiles, C:\WINDOWS\CSC 
7    True Image    10/02/2021 21:00:08    Pending operation 172 started: 'Création de l'image de la partition'.
8    True Image    10/02/2021 21:00:55    Écriture d'une version complète sur le fichier : Sauvegarde journalière_full_b2_s1_v1.tib
9    True Image    10/02/2021 21:00:58    Pending operation 172 started: 'Création de l'image de la partition'.
10    True Image    10/02/2021 21:38:39    Pending operation 172 started: 'Création de l'image de la partition'.
11    True Image    10/02/2021 21:38:40    Les sauvegardes suivantes ont été créées avec succès : "P:\Sauvegardes Acronis\Sauvegardes journalières\Sauvegarde journalière_full_b2_s1_v1.tib"
12    True Image    10/02/2021 21:38:40    Valider l'archive de sauvegarde Emplacement :        "P:\Sauvegardes Acronis\Sauvegardes journalières\Sauvegarde journalière_full_b2_s1_v1.tib" 
13    True Image    10/02/2021 21:38:40    Pending operation 4 started: 'Valider la sauvegarde'.
14    True Image    10/02/2021 22:03:36    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
15    True Image    10/02/2021 22:03:36    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
16    True Image    10/02/2021 22:03:36   
17    True Image    10/02/2021 22:03:37    Operation has completed with errors.
 

 

Best regards.

Stéphane

Legend
Posts: 105
Comments: 24712

Stéphane, did you delete some backups outside of ATI by using Explorer?

If so, then this can cause issues because it leaves information behind in the internal database used by ATI to track the files it has created.

There are two options to try:

  1. Validate the backup task and if any errors are shown via pop-ups, then take the Ignore option if offered, else the Cancel option - for each error.
     
  2. Force the database to be rebuilt as per KB 60915: Acronis True Image: repairing program settings instructions.
Forum Member
Posts: 12
Comments: 48

Hi Steve.

 

Thank you for your help :-)
 
On my PC (with ATI 2019), I tried the 2 options you suggested to me.
Without any success : I ran the backup manually over and over again. The number of backups increased and became larger than the quota of 7 backups. I stopped at 9 backups.
 
Then I ran the "cleanup" of the versions. There were only 4 versions. So I manually deleted the 5 extra backups so that the “versions” (in ATI) and the backups (on the external hard drive) are the same.
Since then the quota has been reached, and now a new backup erases the oldest one.
 
The problem is therefore solved on my PC :-)
 
I'll tell you about the other 2 PCs.
 
 
Thank you :-)
 
Stéphane