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Problem with Dell SupportAssistant popup

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All of of my computers are from Dell.   When I tried to restore tib files with a Boot Flashdrive, Dell SupportAssistant pops up and tried to test memory.  It could not detect any problem with my a year old desktop.  I repeated a few more times to boot.   Everytime I tried to boot with boot flash drive, I am getting Dell SupportAssisant popup.  I uninstalled Dell SupportAssistant and Dell SupportAssistnt Agent.  Despite, I am still gettting the same popup.     Is there a way to entirely to remove this annoying popup? 

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mvp

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Jorge, sorry but I have encountered the Dell SupportAssistant and unless this is installed at a BIOS level, there should be no way that it should interfere with booting from a USB stick.

How are you doing the boot from the flash drive?  Have you fully shutdown your computer before trying this?

Have you tried contacting Dell or using their Forums on this issue?

Regular Poster
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I tried to uninstall Dell programs from Uninstall and change a program.

I just made it.  Right now, my comuter is restoring.  But the bar does not show any progress of the restore.  Wait and see situation now.  I have been using Acronis TI for more than 10 years.  I did not have any problem in the past with Windox xp system.  But I am encounteing restore problem more often than since 2015 (?).   I wonder whether windows 7 or 10 causes problem or not.  I am thinking about to go back to old TI programs.

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it does not look like restoring.   I see "Preparing" but progress bar is empty for more than 15 min now.  I will leave it hoping it does before tomorrow moring.  I might go home soon and will be back to my office to check the computer tomorrow.

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mvp

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"Everytime I tried to boot with boot flash drive, I am getting Dell SupportAssisant popup.  I uninstalled Dell SupportAssistant and Dell SupportAssistnt Agent. "

When does this message appear, after booting into Windows or when turning on the computer at POST?  Dell's have a recovery parition built in with the Dell diagnostic.  If this is happening at POST, chances are, you have a bad memory module. You should run the Dell diagnostics - full test and see if any error codes are reported.  If not, then you should try running memtest against the memory directly to be sure.

If you are trying to boot the Acronis usb, but it's just going to Windows and then the Dell support assistant is running, this is happening in Windows and chances are, it's because it is detecting a fault with the memory so that memory test and Dell diagnostics run may help solidify if that is a valid issue or not.

 

Regular Poster
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[quote=Bobbo_3C0X1]

"Everytime I tried to boot with boot flash drive, I am getting Dell SupportAssisant popup.  I uninstalled Dell SupportAssistant and Dell SupportAssistnt Agent. "

When does this message appear, after booting into Windows or when turning on the computer at POST?  Dell's have a recovery parition built in with the Dell diagnostic.  If this is happening at POST, chances are, you have a bad memory module. You should run the Dell diagnostics - full test and see if any error codes are reported.

[/quote]

 

Thanks for your info.  As far as I see, Dell SupportAssit prompted that no error was found.  I will try memtest as you sguggeest.  bTW, could yoo please elaborate on a lingo "POST"?  Excuse my ignorance.

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mvp

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Jorge, POST = Power On Self Test - in other words, the immediate short memory tests and device count that occur as soon as power is applied, when you see a quick black & white display of text showing memory, disk drives, USB devices etc and perhaps also see options to hit F2 for Setup etc.

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We have been using Acronis T for more than 10 years. I had no problem in the past with the Xbox and Windows system. Dell DCPPE-200 Braindumps But I found the problem of restoration more than 2015?

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Nancy BILL, welcome to these User Forums.  Sorry but I do not understand your post and see no reason for the link to the Dell website that you have posted unless you are trying to promote sales of the same.

If you have a specific Acronis product issue, problem or question, then please post a New Topic in the appropriate product version Forum and we will be happy to try to help you.