Skip to main content

Scheduled Backups Fail Immediately. Manual Backups are Fine

Thread solved
Beginner
Posts: 1
Comments: 2

Acronis 2017 Build 8058

Windows 10 Home Version 10.0.19041 Build 19041

I have a scheduled backup to run every day at 7PM that backups up to a separate SATA drive. For the last week it has not been triggering.

I am however able to perform a successful manual backup. The failed backup task creates no logs and does not send me any email notifications. Logs are created for the successful manual backups.

Destination drive is 1TB with ample space available. Not sure how to diagnose from here.

0 Users found this helpful
Legend
Posts: 102
Comments: 22524

#1

Aaron, welcome to these public User Forums.

Two initial questions to ask here:

  1. Is the Acronis Scheduler 2 Service started and running on your PC?
    Open the Windows Task Manager and look at the Services tab to check.
     
  2. Are you able to do a manual backup of the same scheduled task that isn't working on schedule?
Beginner
Posts: 1
Comments: 2

#2

Hi Steve, 

Thanks for the warm welcome. Been a long-time user of Acronis.

Yes, Acronis Scheduler2 Service is running in both services.msc and Task Manager.

Yes, I am able to perform a manual backup of the same scheduled task. Even did it again, just before I posted this message to be sure. 

Legend
Posts: 102
Comments: 22524

#3

Thanks for confirming Aaron.

The next action is to use the Acronis Scheduler Manager tool and use this to clear out all existing scheduled task entries, then re-set the schedule for any of your existing backup tasks.

To do this, first download the tool (link in my signature) - no install is needed.

Run the schedmgr.exe which will open a black command window.

Type the command task zap  to clear all schedules, then close out the tool window.
Note: the main ATI GUI should be closed when doing this.

Now, re-open the ATI GUI and click on Options for the problem backup task to the Schedule page - this should now show as being not scheduled.  Set a new schedule for the task, this could be for perhaps 5 or 10 minutes later on the same day to test if this is now working then altered to your normal schedule if is OK.

Beginner
Posts: 1
Comments: 2

#4

Hi Steve, 

 

For some odd reason, after not working after a week and a half, I received an email that it completed successfully at the scheduled time. Verified that it was in on my backup drive. 

Not sure what has happened since, but I'm going to bookmark this post in hopes that it happens again, I can pick up on the troubleshooting from here.